Member Services Representative

Job Description

Job Description

Job Title: Member Services Representative / Teller

Industry: Financial Services / Credit Union

Location (City, State): Reston, VA

Assignment Type: Contract-to-Hire (Eligible for permanent hire after approximately 4 months)

Pay: $22.00/hour

Work Schedule: Monday–Friday | 8:30 AM–5:00 PM | 100% Onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k). Upon permanent hire, employees also receive an outstanding benefits package with significant employer-paid healthcare premiums and opportunities for career advancement.

About the Company:

Join a well-established financial institution dedicated to providing exceptional service and financial solutions to its members. This organization values employee development, promotes internal growth, and offers long-term career opportunities within a supportive team environment.

Job Description:

The Member Services Representative/Teller serves as a key point of contact for members, providing exceptional service both in person and through phone-based support. This position assists with daily account transactions, new account openings, loan inquiries, and digital banking support while ensuring accuracy, compliance, and a positive member experience. Representatives will split time between branch operations and contact center responsibilities.

Key Responsibilities:

• Assist members with account servicing, transactions, and general banking inquiries.
• Open new accounts and explain available financial products and services.
• Process teller transactions accurately while maintaining balancing standards.
• Support members through phone, online, and digital communication channels.
• Receive and route incoming calls while resolving member concerns efficiently.
• Assist with consumer loan applications and provide product information.
• Research account issues and coordinate with internal departments to provide timely resolutions.
• Recommend additional financial products and services based on member needs.
• Maintain accurate electronic records and required documentation.
• Adhere to all company policies, security procedures, and regulatory compliance standards.
• Perform additional administrative and operational duties as assigned.

Qualifications:

• High school diploma or GED required.
• Minimum of one year of experience in banking, credit union, retail, hospitality, customer service, call center, or another cash-handling environment.
• Previous Teller or Member Services experience is strongly preferred.
• Strong verbal, written, and interpersonal communication skills.
• Excellent organizational, problem-solving, and multitasking abilities.
• Proficiency with Microsoft Office and general computer applications.
• Ability to work efficiently in a fast-paced, customer-focused environment.
• Comfortable using a headset for extended telephone support.
• Ability to lift up to 25 pounds and perform occasional local travel as needed.

Additional Details:

• Required onsite training during the first two weeks of employment with mandatory attendance.

Perks:

• Contract-to-hire opportunity with long-term career potential.
• Competitive hourly pay with higher compensation for qualified experience.
• Excellent benefits upon permanent hire.
• Stable weekday schedule with no evenings or weekends.
• Professional training and ongoing career development.
• Opportunity to build a rewarding career in the financial services industry.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.