Field Support Specialist, Pennsylvania

About Eyebot A technology company focused on making vision care accessible, headquartered in Boston’s North End and Charlestown neighborhoods, supported by top investors and the National Science Foundation. Our vision test kiosk is reshaping how vision care is delivered. About the Role Eyebot is seeking a Field Support Specialist to serve as a local presence for our kiosk network in Pennsylvania. In this role, you will visit retail locations on a regular cadence to check in with store staff, assess how our kiosks are performing in the field, and provide hands‑on training and encouragement to associates. You will maintain strong relationships with our retail partners and drive kiosk utilization across the region. This is a 1099 independent contractor engagement serving retail locations across Pennsylvania. Candidate must be located in the state of Pennsylvania. This engagement is structured as a 6‑month independent contractor arrangement, with the potential to convert to a full‑time employee role upon mutual agreement. What You’ll Do Visit assigned retail locations twice monthly to check in on kiosk operations and store staff engagement. Build relationships with store associates and managers as a trusted point of contact. Gauge store staff sentiment toward the Eyebot kiosk and surface insights to the team. Conduct in‑person training sessions for store associates on how to use and recommend the kiosk. Manage in‑store events and community engagement opportunities. Reinforce best practices for kiosk placement, presentation, and daily upkeep. Identify operational, technical, or relational issues and elevate them promptly. Submit a brief field report after each visit documenting observations, training completed, and open items. What We’re Looking For Required Qualifications Experience in retail, field sales, brand ambassador, or customer‑facing roles. Strong interpersonal skills and ability to build rapport quickly in a store setting. Ability to work independently and manage schedule and cadence without close supervision. Clear written and verbal communication enabling actionable field observations. Reliable transportation within Pennsylvania. Preferred Qualifications Prior experience with consumer technology products, health & wellness brands, or optical/vision care. Background in field operations, territory management, or retail training. Comfort with basic technology and troubleshooting kiosks. Who You Are Self‑starter who can stay on track without external oversight. Good at reading people and adapting your approach. Owns your territory; flags issues and promotes successes. Organized, reliable, and dependable for store visits and reporting. What We Offer Competitive contractor rate. Flexible scheduling within visit cadence requirements. Clear onboarding and training by the Eyebot team before your first store visit. Opportunity to represent technology improving vision care access for everyday people. Apply — Even If You're Not Sure We know that job descriptions can feel like long checklists. If you're excited about this role and the mission but don't meet every single requirement, we still want to hear from you. Eyebot is committed to building a diverse and inclusive team, welcoming applicants of all backgrounds, identities, and experiences. #J-18808-Ljbffr