Sales and Service Expert

Overview FULL-TIME Part-time LOCATION 4951 Katella Avenue Cypress CA 90720 The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, with a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement and attainment of sales revenue goals. Responsibilities Guest Experience and New Member On-boarding Executes the CARE sales model with each guest and meaningfully relate how 24 Hour Fitness products/services will satisfy their fitness needs. Tours potential members through the club and describes the facility, equipment, services and amenities that tie back to their fitness needs and goals. Ensures all guests are registered through the digital kiosk. Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools. Effectively and professionally enrolls guests using Company sales techniques and protocol. Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests. On-boards new members and assists with all member retention activities to drive club profitability. Consistently achieves or exceeds personal and team sales goals. Prospecting and Lead Generation Obtains leads externally from within the community using company provided tools/programs (e.g., Community outreach/Local Promotions, Corporate Sales on-sites). Generates leads/new business internally through member promotions, referrals, guest passes, and contacting leads generated via phone. Sets appointments for leads and potential new business opportunities. Communicates and promotes local and global marketing campaigns to leads and members. Manages and follows up on leads/new business using a Lead Management System. Executes daily planner to track and plan for successful lead management and selling activities. Consistently achieves or exceeds personal productivity goals. Member Experience Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and retention. Ensures members receive a friendly greeting/check-in and prompt attention to their needs. Engages members with fitness offerings including personal training, group exercise classes and 24GO digital content. Maintains name relationships with members and serves as a resource for questions or concerns, directing them to the right 24 Hour Fitness resources as appropriate. Provides a clean, friendly, well-maintained club to members and guests and helps new members become comfortable in the club. Variable Compensation Team Members in this role are eligible to participate in 24 Hour Fitness\'s Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions. Organizational Relationships Reports to the Sales and Service Manager. Communicates and interacts with club members, prospective members and outside/third party vendors. This position does not have any direct reports. Required Qualifications Knowledge, Skills & Abilities In-depth knowledge and experience with sales practices and techniques. General understanding of Fitness Industry. Ability to work with computers. Strong interpersonal communication skills. Strong customer service skills. Independent, self-starter with strong organizational skills. Ability to work as part of a team. Ability to operate Point of Sale (POS) System. Knowledge of Membership System software preferred. Minimum Educational Level / Certifications High School Diploma or GED. Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment). Bachelor\'s degree preferred. Work Experience And Qualifications Prior experience in fitness or retail industry preferred. 1-2 years of experience in service sales preferred. Physical Demands / Environmental Conditions Ability to work in club office; move about club floors and rooms. Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures. Ability to communicate telephonically with members. Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer database or email system. Regular exposure to moving mechanical parts may occur. Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required. Able to work in a loud environment. Travel Requirement Minimum travel may be required for training purposes and lead generation. #J-18808-Ljbffr 24 Hour Fitness