HCM Operations Lead

Key/Essential Functions & Responsibilities Develop a thorough understanding of the YAI Network and its affiliate agencies in areas such as organization, structure, services, stakeholders, workflows, processes, and touch points to inform process development and support appropriate system design and data standardization. Develop and maintain strong working relationships with managers and staff across all functions and agencies, key stakeholders and subject matter experts. Serve as the Workday HCM Business Process subject matter expert (SME), standardizing and streamlining Workday HCM day‑to‑day operations support, including troubleshooting issues and serving as the escalation point for process and systems issues. Use understanding of end‑to‑end employee lifecycle processes to partner with applicable parties to facilitate design and configuration of Workday to meet business needs. Independently manage assigned projects, owning specific infrastructure requirements and roadmap deliverables (e.g., Time Tracking, Absence, Talent). Assist in the maintenance configurations for foundational Workday business processes, specializing in areas that affect other functional areas (e.g., Organization, Companies, Job Profiles, Supervisory Organizations, HCM, Finance, T&A, Payroll). Identify opportunities to streamline and improve processes. Lead business process analysis, requirements gathering and definition, configuration of updates, testing upgrades and change management needs including documentation, training and user adoption in collaboration with stakeholders and the HCM team. Collaborate with key HR and business stakeholders to understand strategies, analyze issues, identify missing information, policy gaps and trends, eligibility considerations and expected HR response outcomes, proposing solutions to translate insights or opportunities through workforce data by conducting related reviews and audits. Design and deliver end‑user and team‑specific education, presentations, job aids and guides relating to Workday processes and new procedures. Review onboarding tasks, documents and job details for new hires in Workday and move forward the hire business process, ensuring accuracy and completeness of all entries and documentation and communicating any deficiencies. Conduct daily review of Workday job, compensation and status change requests, confirming accuracy and consistency, identifying issues and coordinating internal review, confirmation and resolution. Prepare and/or process employee‑related transactions in Workday as requested by HCM team leadership and facilitate email notifications to appropriate staff or departments. Monitor and handle inquiries received by staff, managers, HR and other departments regarding HR‑related Workday issues, serving as the primary contact for job, compensation and status change and new hire‑related inquiries; make administrative corrections, troubleshoot issues, determine resolutions or escalations. Ensure data quality and integrity by participating in ad‑hoc and routine workforce analyses and analytics, ensuring appropriateness of employee pay rates, job details, costing activities, equity and identifying areas for education, system enhancements or standardization. Utilize Workday reporting and queries to obtain, confirm and/or compile employee or title information, preparing tables, calculations, status updates and summary reports or analyses to support accurate reporting and actionable analytics. Stay current with regulatory updates, identify individuals due for adjustments, audit and prepare manual transactions or otherwise address compliance needs. Track, collect, review and compile data and ensure timely submission of annual and other regulatory reporting as directed. Support development of standard reporting to increase access to important data for managers and stakeholders and assist with ad‑hoc report requests. Perform all other duties as assigned. Minimum Qualification Requirements Bachelor's Degree in Human Resources, Information Technology or a related area. Five (5) years of experience working on/with an HRIS team or in a role performing a variety of HR‑related duties requiring a broad understanding of all HR components, benefits, payroll, recruiting, performance, finance, security and learning, including administration, design, management or updates to ERP systems and related tools. Solid understanding of Federal and multi‑state employment law, including ACA, FMLA, ADA, EEOC, ERISA, HIPAA and applicable State and Local regulations in New York State, New York City, New Jersey and/or California. Excellent communication skills, including the ability to effectively communicate complex or technical information to a variety of audiences. Exceptional interpersonal skills, with the ability to build collaborative partnerships and a strong customer‑focus at many levels across the organization. Demonstrated thought leadership in data analytics with a focus on technical, business and ethical issues, and opportunities related to ERP and workforce analytics. Proactive and flexible self‑starter with the ability to organize and prioritize multiple tasks and projects with limited guidance in a fast‑paced, dynamic environment. Proven problem‑solving and strategic thinking skills to diagnose problems and design appropriate solutions for system and operational issues. Ability to handle sensitive information with discretion and maintain confidentiality. Advanced knowledge of Microsoft Office applications, including charts, formulas, VLOOKUPs and tables in Excel; advanced formatting and review functionality in Word and proficiency with electronic systems, specifically ERP/HCM systems. Ability to report on‑site to Manhattan office regularly and to occasionally travel to other YAI locations across the NYC metropolitan area, as requested. Ability to meet essential physical demands of the position, including sitting for extended periods, lifting and carrying files or documents up to 10 pounds, and moving around the office. Preferred Qualification Requirements N/A Compensation $90,000 per year. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer. YAI Network prohibits the practice of nepotism in the workforce and hiring process. #J-18808-Ljbffr YAI - Seeing beyond disability