New Patient Coordinator

New Patient CoordinatorSummit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state Interventional Pain Management group practice providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include Integrated Pain Solutions in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. As one of the largest single-specialty practices in the nation, we are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand.Job Description Summary: Under the general supervision of a licensed provider, as a New Patient Coordinator, one must be detail-oriented with excellent phone call diction and outstanding customer service skills. We are seeking motivated individuals who can problem-solve and multitask, as we are a fast-paced practice. Gain skill and knowledge of organization policies and procedures in support of the department. This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the Admin & Call Center Assistant Manager. This position's primary location will be at the Administrative Building in Lawrenceville, GA.ResponsibilitiesAdding self-directed or outside referral new patients into the EMR (Electronic Medical Record) systemUploading referring provider informationAdding new patients to SalesforceCalling and scheduling, rescheduling New PatientsTracking patient appointment(s) approvals and pending status within EClinical WorksUpdating personal injury, liens, attorney, and patient treatment status internal logsAnswering phones and responding to emails in a timely and professional manner to promote the best patient careSupporting the marketing team in increasing the overall patient base through excellent relations with referring providersSkills And AbilitiesMust be personable and detail-oriented as a representative of the practice, while callers rely on proper informationExcellent verbal and written skills for proper documentation of encounters.Work well under pressure in a fast-paced environmentBilingual candidates encouragedEducation And ExperienceExperience using EClinical Works or other EMR (Electronic Medical Record) systems preferred1 year of call center experience preferred1+ years' experience in healthcare preferredPrevious experience with eClinicalWorks preferred