Call Center Agent - Nights B

Call Center Agent (In-Office, Night Shift – B Schedule)Position: Call Center Agent (In-Office, Night Shift – B Schedule)Location: Lenexa, KSPay: $17.30 / +3.00 for a base rate of $20.30Schedule: 4:50 PM - 5:00 AM // Thursday, Friday, Saturday, and Alternate WednesdayCompany Overview: Hallcon is a leading mobility and infrastructure services provider, delivering comprehensive transportation solutions for a diverse range of clients—including railroads, tech companies, hospitals, airports, universities, and public transit agencies. Our services span multi-modal transportation operations, EV infrastructure, data and analytics, vehicle maintenance, and rider experience insights.About the Role: We're seeking a reliable, detail-oriented Driver Call Center Agent to support critical rail personnel transportation operations. This is a fast-paced, in-office position ideal for someone who thrives in a structured environment, enjoys solving problems, and wants to make a real impact in the transportation industry.What You'll Do:Coordinate and ensure timely coverage of driver tripsMonitor trip accuracy and provide support where neededEscalate issues to field operations or customers when appropriateMaintain up-to-date and accurate records in our internal systemsCommunicate professionally with field management and other team membersTake on additional tasks as assignedWhy You'll Love Working Here:Meaningful work that keeps essential industries movingSupportive, responsive leadership and a collaborative team cultureEquipment provided and systems in place to help you succeedOpportunity to grow within a stable, purpose-driven organizationHigh autonomy with clear expectationsCompetitive pay and benefits in a casual, professional work settingWhat We're Looking For:Excellent attendance and reliability—your presence mattersStrong typing and 10-key skillsSolid phone communication and customer service abilitiesComfortable working in an office environmentHigh school diploma or equivalent6+ months of dispatch or customer service experience (preferred)We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.Hallcon is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.