Claims Coordinator

Claims CoordinatorIt's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.Position OverviewThe Claims Coordinator supports the administration of claim reporting, processing, investigation, record-keeping, and mitigation. Under the direction and supervision of the Risk & Claims Manager, the position will perform administrative duties in support of the claims function for enterprise-wide programs such as Workers' Compensation, Property, Automobile, and General/Products Liability. This role maintains working relationships within the organization and with external partners such as brokers, insurers, and outside counsel. This role may also support process improvement efforts and training documentation within the department.Key Result AreasSupport the incident/claims process for enterprise-wide programs such as but not limited to Workers' Compensation, Property, Automobile General/Products Liability, etc:Collect claim information for property damage, workers' compensation or general liability claims, ensuring proper documentation is received from internal and external partnersSupport the daily processing of claims relating to Workers' Compensation, Casualty, Automobile Liability, and other Corporate RisksMaintain and progress a pending caseload across several lines of coverageTrack open claims and follow up consistently to move items forwardMaintain consistent, timely responses to external communications (phone/email)Work collaboratively with other teams and departments on claims-related mattersMaintain and update Risk Management Information Systems to ensure claims data is accurate, standardized, and reporting-ready for leadership reviewSupport the Risk & Claims Manager in communicating and monitoring incident/claims reporting and handling processes and procedures:Utilize approved AI and automation tools (e.g., Microsoft Copilot) to support daily administrative tasks such as drafting routine communications, summarizing documentation, and creating templates, improving efficiency and consistency in claims processingCommunicate with internal field operations management regarding:Timely claim reportingCase / Claim status updatesAssist, under the direction of the Risk & Claims Manager, in developing guidelines and procedures for incident reporting and claims handlingSpecial projects and other duties as neededCollaborate in developing, communicating, educating, and monitoring of incident/claims reporting & handling processes and procedures:Assist, under the direction of the Risk & Claims Manager, with complex and ongoing claims and litigation mattersAct as liaison with internal field operations management on:Timely claim reporting;Identification of trends;Case / Claim management;Finalization / Claim settlementSpecial projects and other duties as neededSkillsAbility to work independently while managing multiple priorities in a fast-paced environment.Strong analytical and problem-solving skills.Strong computer literacy and data entry accuracy across multiple business systems and applications.Working proficiency with AI and automation tools to improve efficiency and reduce manual work.Job QualificationsHigh school diploma/GED equivalent or higher and a minimum of one year of administrative or clerical support experience, requiredBasic understanding of confidentiality and privilege considerations related to claims and litigation matters, requiredStrong verbal and written communication skills for interactions with brokers, claim administrators (TPAs), outside counsel, business partners, and internal field operations, requiredStrong attention to detail and organizational skills, with the ability to prioritize work and respond to multiple demands while meeting time-sensitive claims deadlines, requiredAbility to function in a multi-system environment, including Microsoft 365 tools (Outlook, Teams) and department software applications such as Smartsheet, required1–3 years of experience in claims handling, preferred, ideally within Workers' Compensation or General Liability; familiarity with auto, property, and professional lines coverages a plusLocation Requirement:This position is based in Tempe, Arizona, with in-office attendance required 4 days per week (Monday-Thursday). Fridays are optional remote workdays.Physical RequirementsIn-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptionsMust be able to collaborate in-person with occasional impromptu in-person meetingsOffice Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levelsMobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 poundsHearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.Compensation:DOEIf you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!