Payment Operations Specialist

Job Overview The Third‑Party Credit Representative audits keyed payment transactions performed in stores to ensure consistent processing and compliance with policies and procedures. They manage the retrieval, scanning, communication, and retention of third‑party documentation. This role involves processing, researching, resolving, and auditing third‑party credit card disputes from Co‑Brands, as well as responding to inquiries from third‑party vendors and banks. The representative tracks and logs completed tasks, enters data into the third‑party database, and analyzes reports to identify trends. They maintain relationships with stores regarding transactions and assist Department Management as needed. Additionally, they perform other assigned duties. What You Will Do Process, research, and respond to third‑party credit card disputes. Audit keyed payment transactions performed in stores to ensure consistent processing and compliance with policies and procedures. Track and log completed work items. Enter new and completed items into the third‑party database. Assist Department Management as needed. Respond to incoming emails and calls from third‑party vendors and banks. Analyze audited information and reports to help identify trends. Maintain relationships with stores concerning transactions. Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. Maintain regular, dependable attendance and punctuality. Skills You Will Need Attention to Detail and Analytical Skills: Strong auditing abilities to ensure consistent processing and compliance, along with the capability to analyze data and resolve credit card disputes. Communication and Interpersonal Skills: Clear, concise communication for interacting with vendors, banks, and internal teams, coupled with strong interpersonal skills to work across functions. Technical Proficiency: Expertise in Microsoft Office Suite, particularly Excel, Word, and PowerPoint, and adept at data entry and database management. Problem‑Solving and Organizational Skills: Ability to solve complex problems, follow detailed instructions, and efficiently organize tasks, including tracking and logging work items. Relationship Management: Skill in maintaining positive relationships with stores and other stakeholders concerning transactions. Who You Are Candidates with a High School diploma or equivalent are encouraged to apply. 1‑2 years of related experience. Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision. Able to work a flexible schedule based on department and company needs. What We Can Offer You We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through volunteer opportunities. Merchandise discounts Performance‑based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement Access the full menu of benefits offerings. Legal Notice Macy's, Inc. reserves the right to amend this job description at any time. This job description is not all‑inclusive. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. #J-18808-Ljbffr Macy's