Senior Helpdesk Technician (SECRET)

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Senior Helpdesk Technician with an active Secret security clearance to support KITS and our government customer in Lewis McChord, WA. Requires working on-site daily. We offer competitive compensation and an extraordinary benefits package including health, dental, and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, and three weeks paid time off. Responsibilities Analyzing problems and providing technical assistance to end users. Studying and resolving computer software and hardware problems. Determining whether problems are caused by hardware, software, or system issues. Supporting triage meetings to collect information about user issues. Receiving telephone calls and emails from users experiencing problems. Responding to customers and troubleshooting their issues. Providing technical support and training to customers. Maintaining documentation of customer interactions. Following up with customers as needed. Handling customer complaints and providing appropriate solutions. Processing customer accounts and filing documents accordingly. Education and Experience High School Diploma or GED. Five (5)+ years of experience supporting Information Technology. Skills and Competencies Good problem-solving, analytical, and teamwork skills. Excellent communication and interpersonal skills. Clearance Requirement Secret security clearance required. Equal Employment Opportunity The company is an equal opportunity employer and shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity, national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. The company is committed to equal employment opportunity in all employment decisions. Shareholder Preference in accordance with Public Law 88-352. #J-18808-Ljbffr