IT Helpdesk Technician

IT Helpdesk Technician

Department: Information Systems

Reports To Title: IT Director

Location: Napa, CA

Pay Range: $25.58 to $31.26 hourly

About CommuniCare+OLE: Established in 2023, CommuniCare+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

Full Time Benefits: Medical, Dental, Vision Coverage; Employer covers 90% of employee premium and 50% of dependent premium; 18 days of PTO (Vacation & Sick); 10 Paid Holidays + 1 Float Holiday; 2% Employer Match on Employee 4% contribution for 403(b) retirement plan; Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent); Life & Accidental Insurance Coverage; Employer contribution for Health Savings Account; Flexible Spending Account (FSA) and Limited FSA Options

Job Summary/Overview: Under the supervision of the IT Director, the IT Technician is responsible for providing onsite and remote customer support on computer and phone systems to internal and external users at all sites.

CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience.

CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system. You are welcome here.

Minimum Position Requirements: Education, Experience, Skills/Training

Education: Associate degree in Information Technology or equivalent work experience and/or IT certifications preferred

Experience/Lived Experience: A minimum of 2 years' experience providing Level 1 Desktop support in a Microsoft environment is required – a healthcare environment is preferred.

Special Skills/Training: Experience supporting Electronic Medical Record systems - Ochin Epic preferred

Essential Functions and Responsibilities

• Responds to calls placed to IT Helpdesk and Teams chats with promptness and professionalism
• Perform systems administration tasks including new user setup, email, imaging and deploying new computers, and setting up printers and phones
• Assists in the setup of projectors, laptops, and speaker phones for training and presentations
• Assists with hardware and OS installation
• Updates Help Desk ticketing system and document procedures
• Monitors the status of printers and computers
• Keeps an asset inventory of all network equipment
• Eager to learn and expand technical skills
• Collaborate with Electronic Health Record and Data teams in managing the system software.
• Performs other duties as assigned