Sr. Business Systems Analyst (Boston)

DescriptionWe are seeking an experienced and analytically driven Senior Business Systems Analyst to own and optimize our Lead-to-Cash (L2C) systems landscape. This role sits at the intersection of business process excellence, data intelligence, and enterprise technology - serving as the connective tissue between Sales, Marketing, Finance, and Operations. You will drive continuous improvement across the end-to-end revenue lifecycle, from initial lead capture through opportunity management, quoting, order fulfillment, invoicing, and revenue recognition. Key ResponsibilitiesProcess Analysis & OptimizationMap, analyze, and continuously improve end-to-end Lead-to-Cash business processes, identifying bottlenecks, redundancies, and automation opportunities across CRM, CPQ, ERP, and billing systems; including the integration of AI to streamline our workflows. Conduct current-state and future-state process design sessions with business stakeholders, translating complex workflows into clear, actionable system requirements. Lead cross-functional process harmonization initiatives, ensuring consistency and scalability as the business grows. Develop and maintain detailed process documentation, including workflow diagrams, RACI matrices, and standard operating procedures (SOPs). KPI & Data AnalysisPartner with data engineering and BI teams to develop dashboards and reporting solutions that surface actionable insights for business leaders. Conduct root-cause analysis on process and system failures, translating findings into prioritized improvement recommendations. Champion data quality and governance standards across source systems, ensuring integrity from CRM through ERP to the data warehouse. System Configuration & AdministrationServe as a functional owner and configuration SME for core L2C platforms (e.g., Salesforce, CPQ tools, etc), translating business requirements into system design and configuration specifications. Partner with IT and integration teams to design and govern system-to-system integrations across the L2C stack, including iPaaS/middleware platforms. Evaluate new tools and system enhancements, providing business-case analysis and implementation recommendations. Ensure system configurations align with compliance, audit, and revenue recognition requirements (e.g., ASC 606). Program & Project ManagementLead multiple concurrent L2C improvement initiatives from discovery through delivery, managing scope, timeline, resources, and risk across stakeholder groups. Strong project management capabilities, including working across multiple stakeholders and navigating multiple priorities. Strong experience operating in an agile environment. Serve as the primary liaison between business stakeholders, IT, and third-party vendors — facilitating clear communication, decision-making, and change management. Develop and execute User Acceptance Testing (UAT) plans, coordinating business sign-off prior to production deployments. Drive adoption of new systems and processes through structured change management, training, and post-go-live support. RequirementsRequired Qualifications5–8+ years of experience as a Business Systems Analyst, with a strong focus on Lead-to-Cash, Revenue Operations, or Order-to-Cash processes. Deep functional knowledge of CRM platforms (Salesforce), CPQ/Revenue Cloud, Billing systems, and ERP systems (NetSuite preferred). Demonstrated experience with data analysis and KPI reporting using tools such as BigQuery, Tableau, Looker, PowerBI or similar BI platforms. Proven track record of managing complex, cross-functional projects with multiple stakeholders and competing priorities. Strong proficiency in process modeling tools (Lucidchart, Visio, Miro, or equivalent). Exceptional written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences and vice versa. Preferred QualificationsExperience with iPaaS/integration platforms such as Workato, MuleSoft, or Boomi. Familiarity with SAFe or Agile delivery methodologies. Experience supporting revenue recognition compliance under ASC 606. Background in B2B SaaS or enterprise technology companies. Experience leading complex system migrations (SFDC Revenue Cloud preferred) Department:Enterprise TechnologyWorkplace type:Hybrid