Desktop Support Specialist

Engineered Medical Systems (EMS) is a full-service medical device manufacturer dedicated to precision, innovation, and quality. From our state-of-the-art facilities, we specialize in precision machining, complex assembly, and advanced manufacturing technologies-all tailored to meet the rigorous standards of the medical industry.
Beyond our technical capabilities, EMS fosters a collaborative and quality-driven culture where craftsmanship, continuous improvement, and team empowerment are at the core of everything we do. Our people are our greatest asset, and we take pride in cultivating a workplace that values integrity, accountability, and shared success.
Our services span prototype development, design verification and validation, full-scale production, and custom solutions. With a team-focused approach, we enhance design functionality, manufacturability, and product reliability-bringing premium medical devices to market with confidence and care.

Learn More About Us Here!


The Desktop Support Specialist is responsible for assisting with the installation, configuration, and testing of IT equipment. This position assists with network and system upgrades and interacts with day to day to ensure all IT support tickets are handled in a timely manner.

Responsibilities

• Troubleshoot, diagnose, and resolve user technical problems.
• Consults with users to determine hardware, software and system specifications.
• Responsible for completing IT support tickets in a timely manner.
• Helps with the selection, installation, configuration, and testing of equipment.
• Assists with maintaining network and system documentation.
• Assists with network and system upgrades.
• Monitors and updates company IT equipment.
• Support the EMS Quality Policy and Quality Objectives.
• Perform Other Duties as assigned.

Requirements

• Bachelor's degree in Computer Science or related field or equivalent combination of education and experience.
• At least 2 years' experience working in IT support.
• Ability to work in a fast paced, team atmosphere.
• Preference in working in a small business environment.
• Knowledge and skill in using discretional judgment and organizational ability as well as being adaptable and versatile to perform different duties.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality to Company information.
• Ability to work independently with little supervision.
• Strong attention to detail.
• Must be able to speak, read and write in the English language.
• Ability to stand, stoop, reach, hold up to 50 lbs. on a repetitive basis
• Able to stand and freely move about a manufacturing facility on a repetitive basis

Search Firm Representatives Please read carefully

• EMS is not accepting unsolicited assistance from search firms for our current employment opportunities. Please, no phone calls or emails.

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I certify that all the information on this application, my resume, or any supporting documents I may present during any interview is and will be true, complete and accurate, to the best of my knowledge. I understand that any falsification, misrepresentation, or omission of any information may result in disqualification from further consideration for employment or, if employed, disciplinary action, up to and including immediate dismissal, regardless of when such information is discovered.


The Company considers this Application for Employment to be a part of the personnel record.


THIS COMPANY IS AN AT-WILL EMPLOYER WHERE ALLOWED BY APPLICABLE STATE LAW. THIS MEANS THAT REGARDLESS OF ANY PROVISION IN THIS APPLICATION, IF HIRED, THE COMPANY OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE. NOTHING IN THIS APPLICATION OR IN ANY DOCUMENT OR STATEMENT, WRITTEN OR ORAL, SHALL LIMIT THE RIGHT TO TERMINATE EMPLOYMENT AT-WILL. I UNDERSTAND THAT NO COMPANY EMPLOYEE OR REPRESENTATIVE HAS THE AUTHORITY TO ENTER INTO A CONTRACT REGARDING DURATION OF TERMS AND CONDITIONS OF EMPLOYMENT OTHER THAN THE PRESIDENT/CEO OF THE COMPANY AND THEN ONLY BY MEANS OF A WRITTEN CONTRACT SIGNED BY THE PRESIDENT/CEO.


I authorize the Company and/or its agents to confirm all statements contained in this application and/or resume as it relates to the position I am seeking, to the extent permitted by federal, state, or local law. Federal law and some states require a separate disclosure and consent when obtaining background reports from a consumer reporting agency. I understand I will be asked to complete any requisite consent forms for the background check which may be required by federal, state and/or local law. I agree to sign these forms and understand that my offer of employment may be conditional upon the background check.


I AUTHORIZE AND CONSENT TO, WITHOUT RESERVATION, ANY PARTY OR AGENCY CONTACTED BY THIS EMPLOYER (INCLUDING ANY AND ALL PRIOR EMPLOYERS OF MINE) TO FURNISH INFORMATION REGARDING MY PREVIOUS EMPLOYMENT HISTORY AND/OR ANY OF THE ABOVE-MENTIONED INFORMATION. I hereby release, discharge, and hold harmless, to the extent permitted by federal, state, and local law, any party delivering information to the Company pursuant to this authorization from any liability, claims, charges, or causes of action which I may have as a result of the delivery or disclosure of the above requested information. I hereby release from liability the Company for seeking such information and all other persons, corporations, or organizations furnishing such information.


If hired by the Company, I understand that I will be required to provide genuine documentation establishing my identity and eligibility to be legally employed in the United States by this Company as required by the Immigration Reform and Control Act of 1986. I also understand this Company employs only individuals who are legally eligible to work in the United States.