Protective Services Specialist 1/2/3 Craig or Juneau (PCN 063862)

Position Overview Protective Services Specialist (PSS) – Level 1, 2, or 3 – full‑time in Craig or Juneau, Alaska. The position is open to Alaska residents only and will be based in either the Craig Field Office or the Juneau Field Office. The Southeast Regional Field Offices include Juneau, Ketchikan, Petersburg, Sitka, and Craig. What You Will Be Doing As a PSS you will provide child protection services in the Family Services unit, the Investigations & Assessment unit, or as a Generalist covering both. Your duties include investigating reports of child abuse or neglect, preparing intervention plans, gathering information about family dynamics, developing plans to ensure child safety, assisting parents in addressing protective factors, placing children in foster care when necessary, providing in‑home or ongoing services, writing reports to the court, working closely with Tribal/Community partners, and making referrals to other service providers. Travel and Work Schedule Travel requirements vary by field office. In Craig, staff travel primarily to cover nearby communities and regional field office locations. In Juneau, staff typically work two weeks in the office (50%) and spend two weeks traveling (50%) each month. Travel may range from a day trip to a full week and may involve small aircraft or other transportation. Qualifications Stress Tolerance – calmly handle high‑stress situations, tight deadlines, hostile individuals, emergencies, and dangerous situations. Self‑Management – set realistic goals, demonstrate initiative, work with minimal supervision, and take responsibility. Teamwork – facilitate cooperation, trust, and group identity; work with others to achieve goals. Analytical Thinking/Problem Solving – use logical, systematic approaches to address problems and opportunities. Customer Service – work with clients and customers to assess needs, provide assistance, resolve problems, and satisfy expectations. Integrity/Honesty – uphold high ethical standards and maintain organizational integrity. Interpersonal Skills – build effective relationships, deal with difficult persons, and respect cultural diversity. Oral Communication – present information clearly, listen, and respond appropriately. Writing – use correct grammar, punctuation, and spelling; communicate succinctly and organized. Technical Credibility – apply principles, procedures, regulations, and policies related to specialized expertise. Benefits Your first twelve months are probationary and include formal virtual training and on‑the‑job training with your supervisor and peers. The position offers full‑time benefits such as insurance, retirement, paid leave, and twelve paid holidays per year. Part‑time telework at the duty station may be an option upon eligibility. Mission and Values The Office of Children's Services is committed to ensuring the safety, permanency, and well‑being of children by strengthening families, engaging communities, and partnering with tribal communities. The organization values diversity, equity, and inclusivity and fosters a culture where all are valued, treated fairly, and respected. Note This position is part‑time flexible. The level of the job offer will be based on the selected candidate’s proven competencies. If hired at the lower level, promotion to a higher level will occur after training and demonstrated competency. A valid Real ID Alaska driver’s license is required. You may need to use a personal vehicle for work; mileage reimbursement and automobile insurance are required. Relocation reimbursement may be provided. A child protective history check will be conducted. EEO Statement The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats may call View phone number on click.appcast.io or View phone number on click.appcast.io, or contact the Division of Personnel & Labor Relations at P. O. Box 110201, Juneau, AK 99811‑0201. The State of Alaska is an equal‑opportunity employer. #J-18808-Ljbffr State of Alaska