Broker Manager

CVS Health Opportunity

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

Role Description: Core Responsibilities

Achieve monthly Managed Care Growth targets by identifying and developing assigned region with qualified and engaged agents, while supporting the success of their activity. Train engaged and developing agents on the organization's value proposition; agents should be proficient at differentiating value-based care versus traditional primary care models. Engage in educational interventions with agents to support collaborative agent relationships that can engage with grassroots and center related activities. Identify appropriate agents who are aligned with our mission, knowledgeable and culturally competent with our patient demographics and neighborhoods to engage in local grassroots and marketing lead generation opportunities in cooperation with the carrier partners. Quickly identify the Medicare Advantage sales leaders for each carrier in the counties clinical centers serve, including those agents most actively selling during the Special Enrollment Period/Lock-In season. Collaborate with regional internal growth partners in accomplishing growth targets by networking and coordinating events with Insurance Agents (IAs), General Agencies, Field Marketing Organization and local carrier leadership. Communicate, network, and negotiate with local insurance plan leaders on collaborative activities that mutually benefit the growth of both the carrier and the agent. Also, a key tactic is building local sales management relationships to where they agree to develop and support lead generation in our 5 mile radii of the centers. Establish and nurture relationships with key health insurance brokers, health plans and community influencers who have relationships with individuals on Medicare. Be a leader of our regional outreach teams in other capacities as needed, for example, training, CRM optimization, and special projects. Train Patient Relations Managers (PRMs) and Outreach Team members on how to compliantly engage, plan and collaborate with culturally competent, knowledgeable IA's to foster mutual growth in the catchment areas of health centers.

What Are We Looking For?

Education: Post secondary/high school education or specialized training, i.e., technical/vocational programs; bachelor's degree required, MBA preferred. Experience: 5-7 years of prior relevant experience of sales and account management experience required; experience in operating independently, managing regional travel and multiple priorities; previous broker management experience preferred, but not required Experience working on a multidisciplinary team preferred Bilingual Spanish preferred, but not required Knowledge of and related experience with Medicare & Medicaid preferred Local managed care knowledge and relationships preferred, but not required Major account management experience preferred Ability to travel >50% at various times of the year; ability to also engage in regular evening events and activities A problem-solving orientation and a flexible and positive attitude Unique ability to neutralize, adapt and overcome external relationship issues for positive outcomes Outstanding networking and relationship management skills Strong communication and public speaking skills Proven history of developing partners and/or relationships leading to business growth Incredible level of organization and reliability in a matrix environment Microsoft Office (Excel) and CRM (Salesforce) familiarity

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The typical pay range for this role is: $60,300.00 - $132,600.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.