Multifamily Regional Manager

We’re looking for a smart, savvy and personable leader to apply for our Regional Portfolio Manager position. At Billingsley we are guided by our commitment to building life‑enhancing communities that integrate artistic works in natural spaces that will stand the test of time. The Regional Portfolio Manager reports directly to the Senior Vice President of Multi‑Family. Your enthusiasm, leadership and managerial skills are essential for motivating, supervising, and training your staff. Your responsibilities will also include implementing revenue improvement and cost‑control programs, creating annual operating budgets, and developing marketing and sales plans. As an inspirational leader of high‑performing teams, you drive operational and employee excellence through thoughtful decision making and clear communication at a strategic and tactical level. You demonstrate a successful track record of making a positive impact by delivering strong financial results while cultivating exceptional experiences for employees and customers. Job Responsibilities Oversee operational and financial management of a portfolio of properties. Establish and implement leasing goals, while managing an effective lease expiration program. Ensure occupancy targets are achieved through leasing and resident retention. Create value by achieving the highest possible net operating income through the implementation of effective revenue improvement and cost control programs. Partner with facilities and engineering teams to ensure physical assets are operating at peak performance levels. Proactively build and maintain strong relationships with colleagues, associates, and vendors. Ensure operational execution yields consistently strong resident satisfaction survey results. Oversee execution of proactive and timely reputation management strategies via social media – ratings, reviews, and responses. Leverage a succession plan to develop talent and anticipate needs as the portfolio changes. Empower managers to work collaboratively to accomplish business goals and establish best practices. Manage performance issues in a timely and effective manner. Foster a diverse and inclusive workplace. Proactively seek opportunities to reinforce Billingsley’s Standards of Excellence in the day‑to‑day work of all team members. Analyze operational information for impact on NOI, identify trends, and recommend appropriate strategies and adjustments. Manage a highly skilled on‑site staff with effective recruitment, training, motivation, and development programs. Develop yearly operating budgets/forecasts and sales/marketing plans. Accurately create, prepare, and convey all operational and financial data to the President in a timely manner. Work with the owners to identify community goals and objectives. Be responsive and receptive to owners’ needs, goals, and objectives. Maximize rental income while minimizing expenses through effective planning and control. Effectively monitor all income, including delinquencies. Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed. Evaluate and recommend changes on rent/pricing strategies and ensure websites and printed material are accurate and updated. Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise owner’s reports to substantiate the analysis. Implement programs for resident retention and service request follow‑ups. Introduce and monitor effective lease renewal programs. Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge. Ensure that an adequate number of units are market ready. Promote and teach safe work practices among on‑site staff and ensure all safety programs are implemented and followed. Create staffing schedules and ensure they are consistent with community needs. Assist and ensure all customer complaints are handled promptly and appropriately. Adhere to established company standards for screening applicants for residency. Provide leadership and guidance in the absence of the property manager. Support, coordinate, and facilitate resident retention and customer service activities. Include the planning, attending, marketing and implementation of monthly resident events, and all notifications to the residents. Also include planning and implementation of employee events and celebrations. Schedule, maintain, and market each rental facility on the property to ensure revenue meets or exceeds annual goals. Communicate and share information with staff to ensure that directives and goals are mutually understood and collect feedback. Evaluate performance to standards to achieve maximum results based upon annual goals to increase revenue and other income. Knowledge, Skills and Abilities Knowledge of apartment management laws and regulations at the federal, state, and local levels. Knowledge of general bookkeeping and accounting practices. Sales management and marketing knowledge, skills, and abilities to sell products and services to new and existing customers. Business and financial acumen to manage and control expenses. Supervisory and leadership skills to delegate and manage the performance of others, including coaching, counseling, and development. Abilities to visually inspect units, grounds, and other aspects of the property to determine adherence to standards. Skill and ability to communicate verbally clearly and concisely and in writing. Critical thinking and problem‑solving skills. Knowledge and skills to manage projects, organize, prioritize, and meet deadlines. Effective at organization, time management, written communication, and prioritizing tasks. Superior customer service skills. Able to respond effectively to changing demands and adapt quickly. Valuable interpersonal, communication and customer service skills. Self‑motivated and independent individual. Job Qualifications Minimum of 3 years’ experience as a Regional Property Manager overseeing at least 2,000 units. 3‑5 years of experience in multi‑family property management. 5‑7 years of people management experience. Previous experience with lease‑up. Excellent computer skills and knowledge in Microsoft Office (Word, Excel, and OneNote) along with proficiency with property management software platforms, preferably RealPage. Strong, positive, motivational leadership style in managing multiple teams to success. Proven experience in multifamily accounting procedures. Proven track record of ability to build consensus among diverse stakeholders. Strong financial aptitude and analytical skills. Effective organization and time management skills. Able to respond effectively to changing demands and adapt quickly. Valuable interpersonal, communication and customer service skills. Excellent problem‑solving and presentation skills. Excellent written and verbal communication skills. Bachelor’s degree strongly preferred. #J-18808-Ljbffr Billingsley Property Services II, Inc.