Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I graduated with a degree in Business from Samford University in Birmingham, AL, and began my career with State Farm in 1988 in the regional Life Company office. I was selected as an agent in 2001 and expanded with a second office in 2022. Today, I proudly lead agencies in Sylacauga and Talladega, supported by a dedicated team of 16. Family is central to my life - I’m a parent to three grown children, a grandparent to seven, and a great-grandparent to two, and that family-first mindset carries into how I lead and support my team.

Giving back to the community is a priority for us. I’m an active member of both the Sylacauga and Talladega Chambers of Commerce, regularly sponsor local events, and strongly support organizations like SAFE Family Services and area food banks. Outside of work, I enjoy boating, traveling, and cooking - often preparing meals for the team, which is just one of the ways we stay connected.

For our team, we offer flexible time off, vacation and sick pay, special birthday and anniversary leave, and office hours that total less than 38 hours per week to support real work-life balance. We also provide strong bonus plans designed to help sales team members build meaningful financial success. We’re looking for motivated, caring, and driven individuals who want to grow in a supportive environment where hard work is recognized, training is prioritized, and long-term success is truly attainable.

ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for Sheila Curtis - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations. 

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer