Service Advisor

Experienced Service Advisor – Planet Ford Dallas Planet Ford Dallas is in need of a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Experience is a plus Competitive Pay Flexible Work Schedule Responsibilities Greet service department customers promptly and courteously—attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Benefits 401K Health Insurance Dental Insurance Disability & Life Insurance Paid holidays Flexible work schedule Career Development Opportunities Randall Reed’s World Class Automotive Group also offers educational and long term career assistance: World Class University New hire orientation OJT on the job training Manufacturer’s certification processes Soft skills / work process training Established career paths to achieve #J-18808-Ljbffr