Senior Business Systems Lead

Position Summary:

The Senior Business Systems Analyst is responsible for the support enhancement integration and continuous improvement of MedAires business-critical applications. This role serves as the primary technical owner for systems supporting order management warehouse operations inventory management fulfillment logistics shipping customer service and reporting. The position works closely with business stakeholders vendors and IT teams to ensure application reliability resolve complex issues implement system enhancements and improve operational efficiency.

Primary Responsibilities

Application Support and Ownership

• Serve as the primary technical owner for assigned business applications and related business processes.
• Provide ongoing application administration support maintenance troubleshooting and enhancement.
• Investigate and resolve complex production issues system defects and recurring incidents.
• Coordinate software upgrades testing deployments and application changes.
• Ensure application stability performance and alignment with business requirements.

Systems Integration

• Support and maintain integrations between internal and third-party applications.
• Troubleshoot interface failures data synchronization issues and integration-related incidents.
• Develop and maintain API file-based and database-driven integrations.
• Ensure accurate and reliable data flow between ERP warehouse fulfillment shipping and reporting systems.

Reporting and Data Management

• Develop and maintain reports queries dashboards and data extracts.
• Create and optimize SQL queries views and stored procedures.
• Support operational reporting and business analysis requirements.
• Ensure data accuracy and consistency across integrated systems.

Business Analysis and Process Improvement

• Partner with business stakeholders to understand operational requirements and develop effective technology solutions.
• Analyze business processes and identify opportunities for automation efficiency improvements and system enhancements.
• Translate business requirements into functional and technical specifications.
• Participate in project planning testing implementation and user training activities.

Vendor and Stakeholder Management

• Serve as the technical liaison for application vendors and support partners.
• Coordinate support requests issue resolution software updates and enhancement activities.
• Evaluate vendor recommendations and proposed system improvements.
• Build effective working relationships with business stakeholders and technical partners.

Documentation and Knowledge Management

• Develop and maintain technical documentation support procedures process flows and system diagrams.
• Document application configurations integrations and business workflows.
• Support knowledge transfer and cross-training activities to reduce operational risk.
• Promote sustainable support practices and reduced key-person dependency.

Key Areas of Ownership Long Description

• Business-critical application support
• ERP and integrated business applications
• Warehouse management and inventory systems
• Order management fulfillment logistics and shipping applications
• Application integrations and data exchange
• SQL development reporting and data management
• Business requirements and process improvement
• Application vendor coordination
• Technical documentation and knowledge transfer

Success Measures

• Reliable operation of MedAires business-critical applications.
• Timely resolution of production incidents and support requests.
• Successful implementation of application enhancements upgrades and integrations.
• Positive feedback from business stakeholders.
• Accurate and complete technical and process documentation.
• Improved operational efficiency through system enhancements and automation.
• Reduced key-person dependency through effective knowledge sharing and cross-training.

Desired Experience and Qualifications

• Bachelors degree in Information Systems Computer Science Information Technology or a related field or an equivalent combination of education and experience.
• Minimum five years of experience supporting enterprise business applications.
• Strong Microsoft SQL Server experience including query development reporting views and stored procedures.
• Experience supporting ERP systems and integrated business applications.
• Experience supporting warehouse management inventory management fulfillment logistics shipping or order management systems.
• Experience supporting application integrations APIs and data exchange processes.
• Strong analytical troubleshooting and problem-solving skills.
• Experience working directly with business users operational stakeholders and third-party vendors.
• Strong written verbal and interpersonal communication skills.

Preferred Experience

• Microsoft Dynamics GP
• SalesPad
• ShipCenter
• Warehouse and distribution operations
• Fulfillment and logistics environments
• Third-party software vendor and support-partner coordination

Key Working Relationships

• IT leadership
• Business operations and warehouse leadership
• Finance and accounting stakeholders
• Customer service and fulfillment teams
• Application vendors and support partners
• Project and program management
• Cybersecurity and infrastructure teams

MedAire is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race color religion gender sexual orientation gender identity national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws.

Required Experience:

Senior IC