Shift lead

Job Description

Job Description

About the Role:

Pepperonis Houston Heights is looking for an energetic and dependable Shift Lead to join our team in Houston, TX! This is a great opportunity to step into a leadership role at a beloved local pizza spot where great food and great people come together. If you thrive in a fast-paced environment and love motivating a team, we want to hear from you!

Responsibilities:

• Oversee daily shift operations to ensure smooth, efficient service from open to close
• Lead, motivate, and support team members during shifts to maintain high performance
• Monitor food quality, prep, and presentation to uphold restaurant standards
• Handle customer inquiries, complaints, and feedback with professionalism
• Assist with cash handling, drawer counts, and end-of-shift reporting
• Ensure compliance with food safety, sanitation, and health code regulations
• Coordinate staffing coverage and delegate tasks effectively throughout the shift

Requirements:

• Previous experience in a restaurant, food service, or hospitality environment required
• Prior supervisory or shift lead experience strongly preferred
• Strong communication and team leadership skills
• Ability to multitask and stay calm under pressure in a fast-paced setting
• Basic math skills and comfort with cash handling and POS systems
• Food Handler Certification (or willingness to obtain upon hire)
• Reliable, punctual, and a positive team-first attitude

About Us:

Pepperonis Houston Heights is a local favorite bringing delicious, made-with-love pizza to the heart of Houston's Heights neighborhood. Our customers keep coming back for the incredible food and the warm, welcoming atmosphere we've built. We're proud of our team-oriented culture where hard work is recognized and there's always room to grow.