Benefit Verification Specialist - BioPlus Specialty Pharmacy

Benefit Verification Specialist - BioPlus Specialty Pharmacy

Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Hours: 11am -7:30pm or 11:30am-8pm EST

BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies. BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey.

The Benefit Verification Specialist - BioPlus Specialty Pharmacy will be responsible for accurately reviewing, verifying, and documenting patient insurance coverage for both medical and pharmacy benefits. This includes loading insurance details, coordinating benefits, and running test claims to confirm coverage and reimbursement outcomes.

How you will make an impact:

• Communicating with insurance providers, healthcare teams, and patients to gather and confirm benefit information such as coverage, copays, deductibles, and authorization requirements.
• Support prior authorizations, appeals, and enrollment in financial assistance programs.
• Ensure accurate patient setup in the system, monitoring referrals, submitting, and following up on authorization requests, and documenting all findings for operational use.
• Inform the patient regarding their coverage status, financial obligations, and next steps.
• Resolve inquiries efficiently, aiming for first-call resolution, while maintaining compliance with regulations and patient confidentiality standards.
• Collaboration with pharmacy teams and providers to ensure timely medication access and proper claim processing.

Minimum Requirements:

• Requires HS Diploma or GED and 1 year of pharmacy or insurance verification experience.

Preferred Skills, Capabilities and Experiences:

• Pharmacy Tech lic or certification highly desired.
• Specialty Pharmacy experience preferred.
• Pharmacy and Medical claim research experience preferred.
• Copay card and/or manufacturing experience preferred.
• Call center experience preferred.
• General knowledge of company pharmacy services, products, insurance benefits, contracts, and claims preferred.
• Experience with Medicare (Parts AD) and specialty pharmacy is preferred.

Job Level: Non-Management Non-Exempt

Workshift: 1st Shift (United States of America)

Job Family: CUS > Care Support