I.T.Manager

Job Description

ProDirect Laboratory

PRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers.

Let's redefine excellence, together.

Position Highlights:

We are rapidly expanding our US team and are seeking a successful, enthusiastic, and self-motivated IT Manager with a strong background in ERP, to lead our operations and systems integration. As a key player in our Company, you will play an important role in the growth and success of PRODIRECT Dental Lab.

About us:

Mission Statement: To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence.

Office Based:

ProDirect Dental Laboratory

160 Chubb Ave, Suite 102

Lyndhurst, NJ 07071

Key Responsibilities:

Lead the implementation, configuration, and support of ERP systems , with a focus on Oracle ERP, Oracle E-Business Suite, or Oracle Cloud Applications .

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• Manage day-to-day IT operations including network infrastructure, data security, user support, and hardware/software maintenance.
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• Collaborate with cross-functional teams to identify system requirements and ensure ERP systems align with business goals.
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• Monitor system performance and proactively identify and resolve issues or bottlenecks.
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• Plan and coordinate IT projects, including upgrades, migrations, and system integrations. IT trouble shoot ticket resolution.
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• Manage vendor relationships and coordinate with external consultants or Oracle support when needed.
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• Develop and enforce IT policies, procedures, and best practices.
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• Lead and mentor the IT team to ensure high performance and continuous professional development.
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• Oversee data integrity, data governance, and compliance with internal and external regulations.
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• Manage Company inventory
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• Manager Company Users Email
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• Prepare and manage the IT budget, ensuring cost-effective procurement and resource utilization.
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• Work with AI development on spark or similar machine or mode.
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Skills:

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• Excellent project management and problem-solving skills.
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• Strong leadership and communication abilities.
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• Ability to translate business needs into technical solutions.
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• Knowledge of ITIL, PMP, or similar frameworks/certifications is a plus.
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Qualifications:

· Bachelor’s degree in Information Technology, Computer Science, or related field.

· Minimum 5–7 years of experience in IT, with at least 3 years in a managerial or leadership role.

· Proven experience working with Oracle ERP systems (Oracle EBS, Oracle Fusion, Oracle Cloud, or equivalent).

· Experience in managing ERP implementation or migration projects is highly desirable.

· Strong understanding of IT infrastructure, networking, cybersecurity, and enterprise software.

· Previous experience in manufacturing, distribution, or similar industries is a plus.

Must also have experience working with:

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• VOIP
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• Microsoft 365 user management
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• CRM software management
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• IT manager experience required or own individual firm
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• IT trouble shoot ticket resolution
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• Security system or network set up experience
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• ERP, SAP software management or development is preferred
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• AI development worked on spark on similar machine or model is preferred
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• Research and development experience is required
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Benefits :

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• 401(k) + 3% corporate match
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• Dental/Health/Vision insurance
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• Vacation and Holidays
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• Referral program
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• Career advancement opportunities
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