HVAC Customer Service Representative HVA EXPERIANCE
Air Tech Mechanical Company
Benefits:
Competitive salary
Opportunity for advancement
Paid time off
Bonus based on performance
HVAC Customer Service Representative / Dispatcher
MUST LIVE WITHIN 15-20 MILES FROM OFFICE.
“This is a phone-heavy role focused on booking service appointments and keeping our schedule full.” Performance bonuses available based on booking and call handling
Location: Livonia, MI Company: Airtech Mechanical Heating & Cooling
Job Summary
Airtech Mechanical is looking for a reliable and motivated CSR/Dispatcher to handle incoming customer calls, schedule service appointments, and help keep our technicians booked and organized.
This is a fast-paced, phone-heavy role. The ideal candidate is friendly, organized, and confident on the phone, with the ability to guide customers and book appointments efficiently.
Responsibilities
Answer inbound customer calls (service, install, inquiries)
Schedule and dispatch HVAC service calls
Prioritize calls based on urgency (no heat / no AC situations)
Communicate with technicians throughout the day
Enter and manage customer information in system
Follow up on unscheduled calls and open opportunities
What We’re Looking For
Strong phone communication skills
Ability to handle high call volume
Organized and able to multitask
Comfortable asking for and securing appointments
Experience in HVAC or home services is a plus (not required)
Preferred Experience
Customer service or call center experience
Scheduling or dispatching experience
Familiarity with ServiceTitan, Housecall Pro, or similar software (a plus)
Compensation & Benefits
Competitive hourly pay + performance incentives
Paid time off
Opportunity for growth within the company
“HVAC experience is not required—we will train the right candidate.”
Important
This role is responsible for keeping the schedule full. Candidates must be comfortable handling calls and booking appointments consistently.
Join a growing HVAC company with steady work, strong support, and opportunity to grow.
$21 per hour
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