Case Manager

Case Manager

Reporting to the Director of Case Management, the Case Manager oversees the implementation and monitoring of accommodations for faculty, staff, and students involved in the investigative processes. They also assist those who report incidents of misconduct but opt not to participate in an investigation. Collaboration is a key aspect of their role, as case managers regularly engage with various campus offices and colleagues, including the Office of the General Counsel, Columbia University Human Resources, Deans of Students, the Title IX Coordinator, Counseling Services, and others, to ensure effective support for individuals affected by prohibited conduct.

Columbia University recently combined its Title IX, Gender Based Misconduct, Office of Equal Opportunity and Affirmative Action (EOAA), and Office of the Protection of Minors teams into one centralized office. These offices are supervised by the Vice Provost for EOAA.

Through the applicable policies and procedures for faculty, staff and students, the University provides means to address discrimination, harassment, sexual and related misconduct, including gender-based harassment, sexual harassment, sexual assault, domestic and dating violence, stalking and sexual exploitation. These offices are responsible for ensuring compliance under these policies and with federal, state and local laws regarding Title VI, Title VII and Title IX.

Responsibilities

• Provide information to faculty, staff, students, and affiliates. Refer faculty, staff, students, and affiliates to available resources for those who report discrimination and harassment, retaliation, sex-based harassment, sexual misconduct, stalking, domestic and dating violence and prohibited relationships and/or for those engaged in the investigative process.
• Perform interviews to collect summaries of concerns and communicate possible courses of action, including University resources, investigative processes and law enforcement, where applicable.
• Advise faculty, staff, and students on their rights under University policies.
• Meet with faculty, staff, and students to assess needs and create a case management plan.
• Collaborate with University partners to arrange academic, workplace and community accommodations. Implement and monitor ongoing accommodations.
• Refer faculty, staff, and students to appropriate confidential and non-confidential resources when necessary. Document case information and updates, including interim measures, referrals and accommodations in student database.
• Support the Administrative Resolution process including issuing no-contact directives, implementation of safety measures, referrals to counseling, and targeted education and training.
• Other duties as assigned.

Minimum Qualifications

• A bachelor's degree is required and a minimum of 4 years of related experience in the areas of behavioral intervention, counseling, or support services.
• Knowledge of complexities surrounding protected class discrimination and harassment, sexual misconduct, sex-based harassment, gender-related violence including stalking and intimate partner violence, in a university or college setting.
• The Case Manager must possess excellent analytical, organizational and interpersonal skills, strong written communication skills, with the ability to convey complex information clearly and concisely, as well as the ability to exercise superior judgment and discretion.

Preferred Qualifications

• Advanced degree preferred in higher education, student personnel administration, counseling, social work, psychology or related field.
• Knowledge of complexities surrounding Title VI, VII and or Title IX in a University or college setting Experience working in higher education highly preferred.
• The applicant has demonstrated the ability to handle multiple priorities while maintaining a high level of professionalism and attention to detail.
• The applicant will be comfortable working in a dynamic, fast-paced and detail-oriented environment. Experience with alternative resolutions that includes, conducting mediations, and facilitated conversations.

Required application materials: resume and cover letter. The cover letter must address how relevant and transferable skills will be applied within a higher education environment. Applications submitted without both documents will be considered incomplete and will not be reviewed.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.