Associate Director, Technology Innovation - Google Engineer

This is a hybrid work opportunity. Responsibilities: Drive day-to-day platform delivery and execution across releases, upgrades, patches, and configuration changes; coordinate change management activities to ensure controlled, well-documented deployments within firm risk and security guardrails Own operational readiness and continuous improvement including runbooks, standard operating procedures, monitoring/alerting, capacity planning, resiliency testing, and performance tuning; identify and remediate recurring issues through root cause analysis Lead incident, problem, and service management execution as a key escalation leader for platform-related incidents; coordinate cross-functional responders to restore service quickly, document post-incident learnings, and implement preventative actions; manage L1/L2/L3 support, ensuring timely triage, accurate diagnosis, and consistent communication; partner with the director to define roles, responsibilities, and on-call coverage Enable safe and scalable integrations by developing and maintaining best practices and reference patterns for connecting Gemini Enterprise to other internal Enterprise systems; support onboarding of new out-of-box agents and features with appropriate governance Partner with Google and internal stakeholders on operational and technical topics, including ticket escalation, support case management, roadmap coordination inputs, and validation of fixes or enhancements Track platform health and service performance by owning key operational metrics (uptime, latency, incident trends, ticket aging, change success rate), producing regular reporting, and driving actions to meet established Service Level Agreements (SLAs) Act with integrity, professionalism and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum eight years of recent experience in technology operations, application support, or system administration; experience supporting cloud-based platforms is preferred Bachelor's degree from an accredited college or university is preferred; minimum of a high school diploma or GED is required Demonstrated experience supporting enterprise platforms at scale, including release management, operational readiness, monitoring, and reliability practices; experience deploying, supporting, or scaling Google platforms (including Gemini Enterprise) is preferred Practical experience with incident triage, ticketing systems, change management, and documentation practices in an enterprise environment is desirable Familiarity with cloud concepts, identity and access management (IAM), security fundamentals, and monitoring/observability tools (logs, metrics, alerts) Proven experience with Google Cloud and/or Google enterprise platforms; exposure to AI/agent platforms or automation tools is preferred. Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. #J-18808-Ljbffr KPMG Careers