Medical Director/CMO

Job Description

Job Description

Position Summary:

The Medical Director provides physician leadership for the clinical operations, quality, patient safety, and strategic direction of First Flight Health Centers. As a member of the senior leadership team, the Medical Director oversees clinical policies, quality improvement initiatives, provider performance, regulatory compliance, and value-based care strategies to support the delivery of high-quality, patient-centered care. In addition to administrative leadership responsibilities, the Medical Director maintains an active clinical practice providing comprehensive primary care services. This position is structured as approximately 50% administrative leadership and 50% direct patient care, subject to organizational needs .

Administrative Duties and Responsibilities

• Serves as the senior physician leader responsible for the organization’s clinical strategy, quality, patient safety, and medical oversight.
• Reports directly to the Chief Executive Officer and serves as a member of the senior leadership team.
• Provides oversight of the quality, appropriateness, and consistency of medical care delivered by licensed clinicians.
• Provides leadership, mentorship, coaching, and professional development to physicians, advanced practice providers, and other licensed clinicians, fostering a culture of accountability, collaboration, and clinical excellence.
• Responsible for performance management, annual evaluations, corrective action, and other personnel matters involving direct reports in collaboration with the Chief Executive Officer and Human Resources.
• Collaborates with senior leadership to establish and implement strategic clinical goals, service delivery models, and organizational priorities.
• Partners with operational leadership to oversee provider productivity, panel management, utilization review, access metrics, and performance-based incentive programs.
• Ensures providers have the clinical resources, training, support systems, and interdisciplinary care infrastructure necessary to practice at the top of their license.
• Participates in provider recruitment, onboarding, retention, and succession planning in partnership with the Chief Executive Officer and Human Resources.
• Oversees provider credentialing, privileging, reappointment, and scope-of-practice determinations in accordance with organizational policy and regulatory requirements.
• Assists in clinical staffing models, workforce planning, and resolution of professional practice concerns.
• Participates in Board of Directors and committee meetings as requested.
• Supports grant development, program expansion, and strategic partnership initiatives.
• Represents the organization in community outreach, public speaking engagements, advocacy efforts, and external partnerships.
• Performs other duties as assigned by the Chief Executive Officer.

• Maintains an active panel of patients and provides direct patient care consistent with organizational productivity and access expectations.
• Provides clinical consultation, mentorship, and supervision to physicians, advanced practice providers, nurses, and other clinical team members to support high-quality, evidence-based care.
• Oversees the delivery of medical care across clinical sites through case review, clinical consultation, chart review, and provider performance feedback.
• Develops, implements, and periodically reviews clinical policies, protocols, standing orders, and evidence-based standards of care.
• Serves as supervising or collaborating physician for advanced practice providers in accordance with state law, licensure requirements, and organizational policy.
• Participates in after-hours clinical coverage, including evening, weekend, and on-call responsibilities, as applicable.
• Leads clinical transformation initiatives, including team-based care, integrated care delivery, and National Committee for Quality Assurance Patient-Centered Medical Home standards, to improve access, quality, and patient outcomes.
• Partners with operational leadership to optimize provider scheduling, patient access, panel management, continuity of care, and efficient clinical workflows.
• Provides clinical input on medical equipment, clinical technology, and other resources necessary to support safe and effective patient care.

• Serves as Chair of the Quality Assurance and Risk Management Committees.
• Provides physician leadership for clinical quality, patient safety, regulatory compliance, risk management, and population health initiatives while maintaining an active clinical practice.
• Chairs or designates physician leadership for Quality Improvement, Peer Review, Risk Management, and other clinical governance committees.
• Oversees provider peer review, chart audits, and performance evaluations to ensure compliance with clinical standards, documentation requirements, and organizational policies.
• Monitors clinical quality metrics, patient outcomes, utilization trends, and provider performance; collaborates with leadership to implement improvement plans as needed.
• Leads physician engagement in value-based care programs, payer quality initiatives, utilization management, risk adjustment, documentation integrity, and care gap closure.
• Partners with executive leadership, finance, operations, and care management teams to improve performance under payer contracts and alternative payment models.
• Ensures compliance with Health Resources and Services Administration requirements, Clinical Laboratory Improvement Amendments standards, and other applicable regulatory requirements.
• Promotes evidence-based practice, preventive care, chronic disease management, health equity, and reduction of health disparities.

Qualifications:

• MD or DO from an accredited medical school with completion of an accredited residency in Internal Medicine, Family Medicine, or Pediatrics.
• Board certified in primary care specialty.
• Minimum of 5 years of clinical practice experience, with at least 2 years in a physician leadership or supervisory role preferred.
• Current, unrestricted medical license in the state of Ohio.
• Current DEA registration, BLS certification, and required hospital admitting and payer credentials
• Prior experience in a Federally Qualified Health Center preferred.
• Experience working with or within residency training programs preferred.
• Demonstrated proficiency with electronic medical record systems; experience with NextGen preferred.
• Strong clinical judgment with the ability to analyze patient and population health data, develop recommendations, and support evidence-based decision-making.
• Proven ability to lead multidisciplinary teams, work independently, and manage multiple priorities in a complex clinical environment.