Technology Support Specialist

Job Description

Job Description

Make a Real Difference, Every Single Day

As a nonprofit leader in aging services, Eskaton helps people live well, longer by providing trusted guidance and support at every stage of life. We believe aging should be a vibrant, supported, and celebrated journey — not an experience anyone should face alone. For more than 55 years, Eskaton has been a cornerstone of Northern California, growing a network of 23 communities dedicated to serving older adults and the people who care for them. When you join Eskaton, you are not simply starting a job; you are building a meaningful career with an organization whose mission creates a real and lasting impact on people's daily lives while strengthening the communities we proudly call home.

We Invest in You (Because You Invest in Others)

We know that to take great care of our residents, we must take great care of you. We are genuinely committed to your health, your happiness, and your future. That’s why we offer: 

• Financial Security: Competitive pay and a 401K matching program to help you plan for your own future. 

• Total Wellbeing: Comprehensive benefits that support your physical and mental health. 

• A Place Where You Belong: We celebrate diversity and equity across the entire aging spectrum, ensuring every team member feels seen and valued. 

Our DNA (Core Values)

We’re looking for people who align with our mission and want to grow with us: 

• Welcoming: You’re a natural at creating warmth and a sense of belonging for everyone you meet. 

• Bring (Y)our Best: You take pride in your work and strive for excellence in the "little things" and the "big things" alike. 

• Empowerment: You don't wait for permission to do the right thing. You step up, take ownership, and lead with initiative. 

• Growth: You’re a lifelong learner who seeks consistent improvement and sustainable growth. 

Essential Job Functions

• Delivers exceptional customer service through effective communication, patience, empathy, strong time management, and efficient problem-solving skills.

• Handles support requests via a ticketing system, received by phone, email, web, or walk-in.

• Provides users with troubleshooting assistance via phone, video call, email, or in person, including introductory training on Eskaton software tools and practices.

• Has knowledge of Microsoft 365, including Entra, Intune, Exchange Online, Defender, SharePoint, OneDrive, and Teams.

• Develops and manages internal IT documentation.

• Responsible for maintaining computer hardware, including coordinating with vendors, troubleshooting issues, and replacing parts as necessary.

• Implements software and hardware using Intune and imaging processes.

• Configures and removes user accounts and software access required for staff to carry out their responsibilities.

• Diagnoses and resolves network and Wi-Fi connectivity issues to maintain reliable connections.

• Provides support to IT system administrators and IT project managers by undertaking various tasks and projects.

• Escalates and communicates unresolved or prolonged issues.

Other Job Functions:

• Models and embodies Eskaton’s core values, including:
  • Creating a sense of warmth, welcoming and belonging for all
  • Fostering excellence in everything we do
  • Seeking consistent improvement, learning and sustainable growth
  • Stepping up, taking ownership and leading with initiative
• Fully complies with all provisions in Eskaton’s Corporate Compliance Policy and the Health Insurance Portability and Accountability Act (HIPAA).
• Maintains attendance as outlined in Eskaton policy.
• Follows required dress code and Eskaton’s Community Appearance Standards. Maintains a professional image to the public and residents.
• Works in accordance with established safety guidelines; uses proper body mechanics; follows safe work practices; wears appropriate safety gear.

Compensation:

Starting pay ranges from $30 per hour - $35 per hour. Factors such as scope, responsibilities, experience, education, job-related skills, internal equity, and market considerations may influence base pay.

Qualifications:

Education:
Requires two years of college with emphasis in computer technology or a combination of college education and equivalent work experience. Appropriate certification levels for the technology in use at Eskaton. Certification such as A+, Network+, and especially Microsoft 365

Training and Experience:
Four or more years of experience, with two years required with Microsoft 365. Experience working with a team to resolve support tickets is required.

Knowledge and Abilities:
A working knowledge of modern information technology systems including Microsoft 365. Requires knowledge of installing and maintaining software, computer equipment, and business applications. Must understand IT procedures, including cybersecurity, backup and recovery, file management, documentation, troubleshooting steps, basic networking, and customer support.

Work Conditions & Physical Requirements:

Requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Notify the Human Resources team to request any accommodation(s) to perform any of the essential functions of this position.

X

Light Work

Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

The final candidate must successfully pass Eskaton's post offer, pre-employment testing which includes a criminal background check, drug test, TB screen test and health screen.  All new hires are required to sign an arbitration agreement as a condition of employment.

Eskaton is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.