Senior Staff Engineer

The Mission At Aspect , we are reimagining the human experience at work. As we build Aspect Intelligence , our next-generation cloud-native, AI-driven platform, we are looking for a Senior Staff Engineer to help architect and build scalable, resilient distributed systems. This is a hands-on technical leadership role —setting architectural direction while staying close to the code and turning complex designs into reliable, production-ready software. The Role As a Senior Staff Engineer , you will play a key role in architecting and building the next generation of our cloud-native SaaS platform. You will combine deep distributed systems expertise with hands-on engineering , setting technical direction while working directly with engineering teams to turn architecture into production software. This is not a pure architecture role. You will remain close to the code, designing and building systems using our modern React, TypeScript, Node.js, AWS, and Kubernetes/EKS stack while driving architectural decisions across teams. Key Responsibilities Architect Distributed Systems: Own the architecture and evolution of scalable, resilient, highly available distributed applications running in AWS and Kubernetes/EKS . Drive Modern Application Architecture: Set technical direction and engineering patterns across our React, TypeScript, and Node.js stack, including APIs, microservices, and event-driven architectures. Remain Hands-On: Work directly with code and production systems—build prototypes, review critical implementations, troubleshoot complex problems, and help translate architecture into working software. Provide Staff+ Technical Leadership: Drive architecture and design decisions across engineering teams, lead technical/design reviews, and mentor senior engineers while establishing pragmatic engineering standards. Who You Are Experienced Staff+ Engineer: 10+ years of building production software, with demonstrated ownership of architecture and technical direction for complex enterprise SaaS applications. Distributed Systems Expert: Deep experience designing and building scalable, resilient, highly available distributed systems in AWS or another major public cloud , including solving real-world scalability, resiliency, and production reliability challenges. Modern Application Engineer: Strong and recent hands-on experience with React, TypeScript, and Node.js , ideally building complex, multi-tenant enterprise SaaS products. Cloud-Native / Kubernetes Engineer: Deep production experience building and operating applications on Kubernetes/EKS , including microservices, containerization, scaling, service communication, resiliency, and production troubleshooting. Hands-On Architect: You can set architecture and technical direction but still write code, prototype solutions, troubleshoot production issues, and work directly with engineering teams . We are not looking for a pure Enterprise or Solutions Architect. Technical Leader: Proven ability to drive significant architectural decisions across multiple teams, lead design reviews, influence engineers without direct authority, and mentor senior technical talent. AI & Domain Experience: Experience with Agentic AI, LLMs, MCP, WFM, CCaaS, or workforce orchestration is a plus, but not required. The Tech Stack Application: React, TypeScript, Node.js, Python, C#/.NET Data & Messaging: PostgreSQL, SQL Server, Redis, Kafka Cloud Ecosystem: AWS, Kubernetes (EKS), Docker, Flux CD, Terraform/Ansible Observability: Prometheus, Grafana, OpenTelemetry, Datadog AI: LLMs, Agentic AI, MCP Why Aspect? Massive Reach: Our software impacts the daily lives of millions of workers globally. Your work ensures their workdays are seamless. Innovation at Scale: Work on the bleeding edge of AI-driven workforce intelligence within a stable, industry-leading company.