MM - Systems Administrator, Level 2

Systems Administrator

SECURITY CLEARANCE: TS/SCI with both Polygraphs are required

LOCATION: Ft. Meade, Maryland

JOB DESCRIPTION:

CSG is searching for a Systems Administrator to join an effort supporting: Enclave Services

The Enclave Support Services Section consists of teams that provide support to all onsite and unclassified locations:

• Customized on-site IT support, maintenance and solutions

• Customized off-site IT support, maintenance and solutions to other enclave customers

• Managing Division-level Enclave projects

• Customized remote IT support, maintenance and solutions for Computer Network Operations, Cyber Security Directorate and other enclave customers.

• Transitioning support for CNO/CSD and other Enclaves to Corporate Support (CEUS) or under DES management as appropriate

CSG is searching for a Systems Administrator who can provide support for the implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 and Tier 3 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

REQUIRED:

(U) Provide support for the implementation, troubleshooting and maintenance of IT systems

(U) Manage the daily activities of configuration and operation of IT systems

(U) Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

(U) Provide assistance to users in accessing and using IT systems

(U) Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

(U) Perform account management, e.g. establishing, activating, modifying, disabling, and removing accounts.

(U) Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.

(U) Perform periodic vulnerability scans of systems

(U) Provide support to IT systems, including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

(U) Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.

(U) Provide support for the escalation and communication of status to agency management and internal customers

(U) Optimize system operations and resource utilization, and perform system capacity analysis and planning

(U) Provide in-depth experience in troubleshooting IT systems

(U) Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

(U) Provide support for the dispatch system and hardware problems and remains involved in the resolution process

(U) Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain the integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

(U) Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process

(U) Support the ISO by completing the required milestones of Plan of Action & Milestones (POA&M)as directed and coordinate completion status with

(U) Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.

(U) Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

(U) Applies knowledge and understanding of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling).

QUALIFICATIONS:

• Four (4) years of experience with Service Management (ITSM) is required.

• If assigned to Desktop & Enclave Services TTOs, understanding of the concepts of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling) is required.

CERTIFICATION:

• Requires: IAT, Level 2

• Requires: Computing Environment (CE) Certification.

• NOTE: The CE certification requirements can be fulfilled with either: Microsoft OS, or Cent OS/Red Hat OS "CE" Certifications.

EDUCATION + EXPERIENCE:

• Bachelor's Degree + 10 years of systems experience, OR

• No Degree + 14 years of SA experience.

NOTE 1: Four (4) years of experience with Service Management (ITSM) is required.

NOTE 2: If assigned to Desktop or Enclave Services TTO's, understanding of the concepts of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling) is required.

CSG, Inc. is an Equal Opportunity / Affirmative Action employer that values the strength of diversity in the workplace. All qualified applicants will receive consideration for employment without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.