Operations Manager

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next‑gen technologies and the sharpest collaborative teams, then we could be a perfect match. What You Will Do Would you like to help us build tomorrow? Are you passionate about customer success? Would you enjoy working with a team of enterprising people who motivate themselves and those around them to develop personally and professionally? Our organization is built by people and great teamwork. We are a truly global company, and we believe in the advantage of diversity. Together, we create a workplace that brings the best out of everyone. Here at Volvo Construction Equipment & Services (VCES), we are motivated by the idea that with imagination, hard work and innovation we will lead the way towards developing a world that is clearer, smarter, and more connected. We believe in a sustainable future. As an Operations Manager you will… Drive the overall success of the Branch, Parts & Service departments at Volvo Construction Equipment & Services. Champion a "Safety First", "Customer Focused" and a continuous improvement culture. Manage branch personnel performance, safety, training, leading, developing, problem solving and leadership to your team. Understand, live and implement our "Service Commitment" (Volvo Service Commitment). Understand machine population and relevant KPI’s including productivity to grow, strengthen and improve the operations. Main Tasks And Responsibilities Work safely at all times. Adhere to all VCES applicable safety policies. Comply with all company policies, procedures, standards, and values. Responsible for promoting employee awareness of environment, health, and safety through the coordination, and implementation of branch-wide communications. Managing all day to day operations, including personnel, customer issues, finance, and facility maintenance. Ensures that parts inventory levels meet customer demand and service levels meet customer expectations. Implement processes to create efficiencies, lower costs, and provide better customer service. Building on existing, and fostering new, customer relationships to increase service business and parts sales. Work with other departments to grow branch operations business including but not limited product support and sales teams. Develop and implement strategies to simply process, improve accuracy and improve operating efficiency. Provides appropriate direction and support to team members to ensure effectiveness and efficiency in the Parts and Service departments. Develop, train and support direct reports including ongoing feedback through regular evaluations and development planning. Manage the department operational budgets to minimize overhead costs at Volvo Construction Equipment & Services. Demonstrate leadership skills to motivate, develop, and retain a high performing work group. Work with Human Resources and President to design incentive compensation programs that provide market‑competitive pay aligned with business organisation objectives. Gather, analyse and report on competitive and business developments. In conjunction with VCES leadership, develop annual business plan, objectives and targets for this location. Execute, manage, and develop operations to meet company objective but not limited to business plan and KPIs. Key Skills Ability to build and maintain dealer and customer relationships. Target‑driven, self‑motivated, and willing to take responsibility. Strong strategic planning and analytical skills with a sense of urgency. High standard of professionalism and operate with integrity (The Volvo Way) and maintain confidentiality. Understand overall dealer operations. Represent VCES‑CA values and vision. Understand the customer’s business and needs. Good knowledge and understanding of Financial services products and services. Problem solving, networking and relationship management. Business & enterprise knowledge. Education/Professional Qualifications Required For The Position Bachelor’s Degree preferred with a minimum of 3‑5 years related experience in service, parts, or product support operations. Knowledge of experience in distribution based business (preferably in the Construction Equipment Industry). Proficient in Microsoft Office, including Outlook, Excel, Word and PowerPoint. Excellent verbal and written communication skills. Additional Important Requirements Fluent in English (written & spoken). Some travel within the VCES‑CA territory. Works with others in a team / office environment. Must have strong human relations skills and the ability to work with people from all backgrounds and cultures, internally and externally, with appropriate influence and ability to resolve complex business issues. Able to perform duties effectively in a fast paced environment whether working autonomously or under direction. Able to make autonomous decisions based on business situations within the scope of the established authorization directives. What’s in it for you? Competitive base pay. Comprehensive medical, dental and vision insurance. Generous PTO. Tax‑deferred retirement plans, varied by business; 401(k) with company match. Global organization with expansive career growth opportunities. Workplace health/wellness and reimbursement programmes. Avid approach to Sustainability. Culture with a passion for Diversity, Equity, and Inclusion for all. Additional benefits and programmes that make today’s challenging reality of combining work and personal life easier. Ready for the next move? If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com. Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today! We value your data privacy and therefore do not accept applications via mail. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base salary range is set at $128,300 – $158,400, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work‑related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. Who We Are and What We Believe In We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow. #J-18808-Ljbffr Volvo Construction Equipment