(Bilingual) Manager, HR Shared Services Payroll

Bilingual Manager, HR Shared Services Payroll The ideal candidate brings strengths in the following areas: Excellent organizational skills with the ability to handle multiple tasks simultaneously, while also delivering timely, error‑free work People leadership and performance management Sound administrative and management skills in the areas of policy interpretation, procedures, and people Ability to effectively manage communications to the team and to senior management Ability to generate analytic results and operate independently to develop recommendations with very little guidance The ability to maintain the highest level of confidentiality and use independent judgment and integrity Key Responsibilities: Oversight of significant BAU for third‑party vendor performance to ensure that processes operate in compliance with payroll regulations / regulatory requirements, are well managed Recognize opportunities and recommend process improvements to increase efficiency and ensure quality Performance management and leadership of a dedicated team of payroll professionals Oversee end‑to‑end payroll processing for employees in Canada and Mexico, ensuring accuracy, timeliness and compliance with all local regulations Ensure the payroll teams meet established goals to perform timely case management, execution of payments, payment research and reconciliations, and ensure International payroll compliance Work closely with technical departments to implement process improvements, test system changes, and lead special projects within the payroll department Identify and investigate discrepancies or anomalies in payroll data and implement corrective actions Implement and continuously maintain an active cross‑training program between International payroll teams Provide clear direction, coaching and feedback to direct reports to help them develop professionally and enable their growth Monitor KPIs and OKRs to ensure organizational goals are met and take corrective action when necessary to mitigate undesired impacts Foster a high performance culture that emphasizes accountability, quality and continuous improvement Ensure compliance with all federal, provincial and local and tax laws in Canada and Mexico Manage relationships with external vendors, ensuring service quality and cost efficiency Ensure optimal use of payroll technology and automation tools to enhance accuracy and efficiency Keep abreast of changes in legislation and proactively update payroll processes as needed Oversee payroll audits and reconciliations to ensure accuracy and compliance Successful candidates will need to complete a Language Assessment Basic Qualifications: At least 6 years of experience in Human Resources At least 6 years of experience in operations management or previous garnishments, tax, and/or payroll At least 5 years of hands‑on experience with payroll software High School Diploma, GED or equivalent certification Fluent in Spanish At least 5 years of experience in People Leadership At least 5 years of proven abilities to lead a payroll team and work cross‑functionally with HR, Finance, and IT to ensure smooth operations while deploying service excellence Fluent in Spanish and English Preferred Qualifications: Bachelor’s Degree or Military Experience ADP Global View experience 7 years of experience in People leadership Experience processing payroll in Mexico and Canada 5 years of hands‑on experience with payroll software 7 years of experience in Human Resources 7 years of experience in garnishments, tax, and/or payroll, with a focus on international payroll processes 7 years of Risk Management, Human Resources or Operational Management experience Proficient in Google Suite The minimum and maximum full‑time annual salaries for this role are listed below, by location. Salary information is solely for candidates hired to perform work within one of these locations. Plano, TX: $115,200 - $131,500 for HR Specialist Richmond, VA: $115,200 - $131,500 for HR Specialist Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. #J-18808-Ljbffr Capital One National Association