IT Specialist

Job Description

Job Description

IT SpecialistPosition OverviewThe IT Specialist is responsible for providing technical support, systems management, and technology solutions to ensure smooth day-to-day operations for agents and staff. This role requires a strong blend of technical expertise, customer service skills, and real estate technology knowledge. The IT Specialist will support both hardware and software systems, troubleshoot issues, and help optimize tools used across the organization. Key Responsibilities:Technical Support & TroubleshootingProvide daily technical support to agents and staff, both in-person and remotelyTroubleshoot, diagnose, and resolve issues across a wide range of devices, including Windows PCs, Mac laptops, Android devices, iPhones, and other mobile phones.Diagnose and resolve computer viruses, malware, and security threatsSet up, maintain, and repair workstations, laptops, printers, and other office hardwareReal Estate Technology SupportSupport and maintain real estate platforms including ZipForms, SkySlope, DocuSign, MLS systems, and real estate accounting softwareAssist agents with transaction-related technology, document management, and compliance platformsEnsure systems are functioning properly and updated as neededSystems & Software ManagementManage and support Microsoft Office 365, including email accounts, permissions, and user accessAssist with user onboarding and offboarding, including system access and equipment setupMaintain user permissions, security settings, and data integrityWebsite & Digital Tools SupportSupport basic SEO initiatives and website functionality in collaboration with marketing teams or vendorsAssist with troubleshooting website or platform-related technical issuesUser Training & CommunicationProvide clear, patient, and professional guidance to agents and staff with varying levels of technical experienceTrain users on best practices for systems, tools, and security awarenessAct as a point of contact for technology-related questions and improvements  QualificationsRequired / Preferred QualificationsExperience working in real estate or a related field (preferred)Proven experience providing technical support to users, agents, or employeesStrong interpersonal and communication skills with the ability to explain technical concepts in simple termsHands-on experience with real estate tools such as ZipForms, SkySlope, MLS platforms, and DocuSignFamiliarity with real estate accounting software and transaction workflowsProficiency with Microsoft Office 365 administration and supportWorking knowledge of SEO principles and website troubleshootingStrong hardware skills, including setup, maintenance, and repair of computers and peripheralsExperience identifying, removing, and preventing computer viruses and security threatsAbility to manage multiple priorities in a fast-paced, service-oriented environment Please Note: This is a full-time, in-office position. Interoffice traveling required. Remote work not available