Advancement Operations Assistant

Job Description

Job Description

About Roanoke College

Roanoke College is a place where every student who works hard has the opportunity to succeed. We champion potential, providing essential learning and leadership through innovative academic programs and transformative educational experiences, giving students the mettle, mindset, and empathy to pursue lives of purpose, build meaningful careers, and meet society’s most pressing needs. Located in scenic Salem, Virginia, Roanoke College is an intimate, welcoming community that has served the local region and beyond for nearly 200 years. Now, we’re building on momentum and offering a Roanoke experience for today’s students and a legacy that belongs to every Maroon. Learn about the College's new strategic plan, Imagine Roanoke: A Strategic Plan for Roanoke College and the 21st Century Learner.

Roanoke College is a nationally ranked residential liberal arts college affiliated with the Lutheran Church (ELCA), located in the beautiful Roanoke Valley of Virginia. A Phi Beta Kappa institution, Roanoke College is an equal opportunity employer and actively seeks diversity among its faculty, staff, and students; women and members of under-represented groups are especially encouraged to apply.

The Position

The Advancement Operations Assistant supports the Advancement Office by performing daily gift entry, biographical data maintenance, and administrative tasks that ensure accurate donor and constituent records. This in-person role also provides lobby coverage in coordination with the Executive Assistant. This role is part-time, 20 hours per week.

Essential Duties & Responsibilities

Daily Responsibilities

• Post online giving donations.
• Confirm and reconcile third-party gift information in online portals.
• Review Informer reports for address updates and biographical changes.
• Review newspaper articles for RC community mentions.
• Review obituary data for RC community.

Weekly Responsibilities

• Prepare and distribute Commemoration Cards.

Seasonal Responsibilities

• Create parent records for newly deposited students.
• Assist with biographic data verification during Giving Days.

Required Qualifications

• Associate degree required; bachelor’s degree preferred.
• Must be available for in-person daytime work hours.
• Due to the nature of the schedule, candidates cannot be enrolled in an in-person academic program.

Knowledge, Skills & Competencies

• Accountability: Takes ownership of tasks and follows through consistently.
• Attention to Detail: Ensures accuracy in data entry and record maintenance.
• Responsibility: Demonstrates reliability and professionalism in all duties.
• Conscientiousness: Completes work thoroughly and with care.
• Trustworthiness: Handles confidential information appropriately.
• Technical Proficiency: Ability to learn and navigate RC systems including Colleague, CRM Advance, Informer, and online portals such as GiveCampus and AlumniFinder.

Preferred Experience

• Experience working in an office environment with standard administrative technology and tools.
• Familiarity with data entry, record management, or CRM/database systems.
• Comfort navigating online platforms used for research, verification, or information review.
• Prior experience using organizational email and productivity software to support daily workflow.
• Ability to learn new systems and tools quickly and apply them accurately in routine tasks.

Physical Requirements

• Ability to remain seated or at a workstation for extended periods.
• Ability to move within the office environment, including lobby coverage.
• Ability to lift up to 10 pounds occasionally (files, small office supplies).
• Ability to read printed and digital materials for data review.
• Ability to perform repetitive tasks such as typing and data entry.

Work Environment

• Standard office environment.
• In-person role requiring consistent attendance.
• Shared responsibility for lobby coverage with the Executive Assistant.

Additional Information

This position supports the Advancement Office’s commitment to maintaining accurate donor and constituent information and ensuring smooth daily operations. The role requires professionalism, discretion, and a high level of accuracy