Patient Account Rep

Doctors’ Memorial Hospital (DMH) is a beautiful modern facility staffed by highly trained caring individuals. DMH provides an array of technology usually only found in large cities including a 64 slice CT scanner, 1.5 MRI, 3D mammography, ultrasound and ECHO. Other services provided at DMH include surgery, pediatrics, endoscopy, nuclear medicine and physical therapy. Our specialty clinic brings physicians such as cardiologists, urologists, orthopedists, dermatologists and oncologists to Taylor County so that patients will not have to travel to surrounding cities for these services.

Job Description

Responsible for providing patient account support for hospital and clinic accounts.

• Processes all patient account balances/account questions both in person, by mail and electronically. Responsible for knowing how to handle hospital account questions and clinic account questions for patient responsible portion. Must be familiar with CPSI and Athena patient account systems.
• Prepare daily hospital deposit. Send deposit records excel spreadsheet to PFS Director and Controller. Perform daily bank and mail run. 
• Sort billing correspondence / mail and distribute daily.
• Manage incoming and outgoing mail.
• Send pay plan agreements and set terms for patient accounts. Set payment terms per policy.
• Manage voicemail/return calls within one business day.
• Reconcile account discrepancies given to the department by the Controller.
• Enter account adjustments, account transfers, observation charges as requested per protocol. Scan all daily work into proper server folder.
• Manage patient credit card balance transfers or refunds per policy/protocol.
• Manage probate/decreased/bankruptcy accounts.
• Update patient accounts returned uncollectible from the collection agencies. 
• Maintain Medicare bad debt log for Medicaid crossovers.
• Other duties as assigned.

Qualifications

Previous patient account representative experience desired. High school education as a minimum. 

Additional Information

All your information will be kept confidential according to EEO guidelines.