Experienced Spa Desk Concierge/Reservationist

Job Title

Responsibilities

Greeting clients upon entrance and exit of the spa and seeing to their individual needs

Booking appointments via telephone and in-person on Book4time scheduling system

Keeping retail & spa areas organized and presentable

Confirming appointments on a daily basis via telephone & email

Assisting with regularly scheduled inventory count

Maintaining knowledge of spa services, products, and technicians

Collecting, assessing, and organizing client database

Qualification Requirements

Proactive, with excellent customer service and phone etiquette

LQA, Forbes Knowledge a plus

Strong organizational skills, ability to multi-task

Luxury spa or hotel experience preferred; luxury retail experience helpful

Computer savvy; previous knowledge of Book4time and Opera software platforms preferred

Must be able to work early mornings, nights, weekends & holidays

Most importantly, friendly, polished and positive personality

Ability to stand for long periods of time

Benefits:

Full medical and dental coverage after 90 days

10% commission on retail sales

PTO and sick days

We are only looking for serious experienced applicants who are interested in long term employment.

If interested, please e-mail your resume along with a cover letter. Competitive hourly compensation and benefits are offered.

The Greenwich Hotel