ITSM Software Developer

ITSM Software Developer

We are seeking an experienced ITSM Software Developer to design, develop, and maintain an IT Service Management (ITSM) software product that integrates seamlessly with ServiceNow. This role requires expertise in IT infrastructure monitoring, event management, and automation, leveraging tools such as Zabbix, OTRS/Zuny, Linux, KVM, LXC, Kubernetes, and Proxmox. Additionally, this role will have a strong focus on source code obfuscation, security hardening, and intellectual property protection to ensure the security and integrity of the ITSM software product.

Key Responsibilities ITSM Software Development & Integration • Develop and enhance an ITSM software product that integrates with ServiceNow for incident, problem, change, and asset management. • Build and maintain custom connectors, APIs, and automation workflows between ServiceNow, Zabbix, OTRS/Zuny, and Proxmox. • Develop real-time event-driven solutions for monitoring and alerting using Zabbix and Kubernetes event listeners.

Source Code Obfuscation & Security Hardening • Implement source code obfuscation techniques to prevent reverse engineering and protect intellectual property. • Utilize code minification, encryption, and binary obfuscation techniques for securing compiled and interpreted code. • Develop license validation and tamper detection mechanisms to prevent unauthorized use of ITSM software. • Implement secure coding practices to prevent vulnerabilities such as code injection, buffer overflow, and API abuse. • Conduct regular security audits and penetration testing on ITSM software components.

Infrastructure & Monitoring Integration • Design and implement event correlation and automated incident response workflows using Zabbix and ServiceNow Event Management. • Optimize and automate the deployment of Linux-based ITSM components on KVM, LXC, and Kubernetes. • Configure and manage Proxmox for efficient VM and container orchestration to support ITSM functions.

Automation & Performance Optimization • Develop automation scripts for infrastructure management using Python, Bash, or Ansible. • Implement self-healing mechanisms in Kubernetes to enhance system reliability. • Work with ITSM teams to improve incident resolution times by automating root cause analysis.

Security & Compliance • Ensure compliance with ITIL best practices and security standards in ITSM software development. • Implement role-based access control (RBAC) and secure API integrations between ITSM components. • Conduct threat modeling and risk assessments to identify potential security gaps in the software.

Required Qualifications & Skills Technical Skills • Proficiency in ITSM frameworks (ITIL, Incident & Event Management). • Hands-on experience with: o Zabbix (monitoring, alerting, and automation). o OTRS/Zuny (ticketing, ITSM workflows). o Linux (server administration, automation). o KVM & LXC (virtualization and container management). o Kubernetes (orchestration, service discovery, self-healing). o Proxmox (VM/container lifecycle management). • Strong programming skills in Python, Go, or JavaScript for API development. • Experience integrating with ServiceNow APIs (REST, SOAP, Webhooks). • Familiarity with Ansible/Terraform for infrastructure automation. • Experience with source code obfuscation techniques, including: o JavaScript minification and obfuscation (e.g., UglifyJS, Obfuscator.io) o Python code obfuscation (e.g., PyArmor, Nuitka, Cython) o Binary obfuscation for compiled code (e.g., LLVM obfuscation, ProGuard, Obfuscator [1]LLVM) o Reverse engineering prevention techniques (anti-debugging, anti-tampering, code watermarking)

Soft Skills • Problem-solving mindset with a focus on automation and security. • Ability to work in cross-functional teams (IT, DevOps, Security). • Strong documentation and communication skills.

Preferred Qualifications • Certifications in ITIL, ServiceNow, or Kubernetes (CKA/CKAD). • Experience with ServiceNow Event Management and IT Operations Management (ITOM). • Knowledge of event-driven architectures (Kafka, RabbitMQ). • Experience with binary protection tools and secure software distribution methods.