Datacenter Operations analyst/Ashburn, VA

Role- Datacentre Operations analyst


43940 Digital Loudoun Plaza Ashburn, VA, 20147


Ashburn, VA - 2 positions


Job Description:


1. Decommissioning Tasks:
• Prepare specified server nodes and/or chassis for decommissioning and perform other decommissioning-related tasks, as per direction..


2. Breakfix Tickets:
• Install NVMe/SSD devices into specified server nodes .
• Review ticket queue to assign and diagnose hardware related faults for servers.
• Diagnosis of HDD, DIMMs, PSUs, fans, NICs, etc. by reviewing ticket info and BMC/SEL/OS Logs
• Network/power fault remediation, reseat/replace cables, NICs and PSUs cables.
• Follow parts request and RMA processes to acquire replacements, open Asset requests logging serial and parts numbers and applying appropriate tickets statuses.
• Ticket hygiene, capturing the root cause, actions, parts and all pertinent diagnosis and remediation efforts in the ticket.


3. NVMe/SSD Installation:
• The Supplier will install NVMe/SSD devices into specified server nodes .
• Tasks include:
• Verifying the server node and NVMe/SSD compatibility based on provided specifications.
• Installing NVMe/SSD devices into the appropriate slots within the server node.
• Securing devices as per manufacturer guidelines to ensure proper alignment and connection.
• Documenting the installation with device serial numbers and updating customer's asset tracking system.


4. RDU Configuration and Troubleshooting:
• The Supplier will configure and troubleshoot Rack Distribution Units (RDUs) based on customer requirements.


5. POD/MBU Builds
• Supplier will perform "pod/MBU builds"
• Tasks include: Unpacking, installing mounting rails, and installing ASW Switches into specific Server Cabinets and RUs in each Pod as detailed in customer-provided documentation