Account Coordinator

Account CoordinatorBGIS ITS is currently seeking an Account Coordinator to join the team in Hudson, FL and surrounding areas.Are You Looking ForA company that cares and wants you to achieve your career objective.A company that offers you flexibility on the types of rewards and recognition that align with your personal situation.A company that puts you and your career firstCompensation and BenefitsHourly Rate: $23 - $32 per hourPaid Time Off: Start with 48 hours, increasing to 168 hours with tenurePaid Holidays: 7 annually (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas)401(k) Match: 5% employer contributionAdditional PerksTech Tools: Company-issued cellphone and tabletAnnual Boot Voucher: Stay equipped with the right gearComprehensive Benefits: Health, life, and disability coverageCorporate Discounts: Exclusive perks through ADPCareer Development: Ongoing technical training and certificationsGrowth Opportunities: Clear paths for advancement and relocationBGIS is that, company. BGIS Integrated Technical Services (BGIS ITS) has built a strong service-oriented company using only school and field trained technicians. We take pride in treating all our customers with the highest degree of professionalism, care and understanding. In 2022, Millian Aire Enterprises became BGIS ITS after it joined the BGIS group of companies, a global leader in the provision of integrated facility management services, including project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 500 commercial field technicians in the US (over 7000 globally), BGIS and Millian Aire relentlessly focuses on delivering memorable customer experiences that create value for our clients by focusing on developing a team of commercial technicians and providing those technicians ongoing training, support and ongoing career development.Summary of the roleThe Account Coordinator handles daily customer communication, administrative tasks, and project coordination, ensuring smooth delivery of services, acting as a liaison between customers and internal teams to maintain positive relationships and meet account goals. The position provides support with tracking work orders for the commercial install and service business lines and manages customer details, schedules meetings, prepares reports and tracks progress with identified key performance indicators. The Account Coordinator demonstrates BGIS values in communications with clients and other team members.Key Duties and ResponsibilitiesCustomer CommunicationInteract daily with clients via phone, email, and meetings to address inquiries, provide updates, and manage expectations.Contribute to consistent quality and timely delivery of services meeting or exceeding client expectations.Assist with coordinating planning, tracking progress, and ensuring timely completion of deliverables.Partner with internal teams leveraging subject matter expertise to ensure customer questions are answered in a timely and quality manner.Follow standard operating procedures for customer complaint handling and escalate for advanced troubleshooting as needed.Maintain confidential client account information and other sensitive data. Conduct work in a professional manner.Contribute to the completion of other key initiatives as assigned.Quality Assurance and Account CoordinationDetermine if calls/work orders meet the established standards and remain compliant according to company policies.Provide information for tracking scorecards. Maintain reports as requested measuring key performance indicators for accounts.Evaluate quality of services delivered, identify trends or issues that may impact customer satisfaction, highlight potential internal training opportunities.Verify appropriate communication tools utilized by team member adhering to company policies and procedures meeting regulatory compliance standards.Identify and report process improvement opportunities. Share suggestions with business leaders to correct, simplify, and/or enhance work process procedures.Develop and maintain a thorough knowledge of clients, products, services, policies, and procedures.Ensure all internal procedures and external regulations are followed for safety, health and environment.Gather market information and competitor insights to support customer strategies.Knowledge and SkillsMinimum of one year of job-related experience supporting customer quality work.Communications proficiency (both verbal and written) including proper grammar, spelling and punctuation. Clear and effective communication skills.Strong customer service orientation and demonstrated customer service skills.Ability to learn new processes, tools, and other relevant information quickly and to apply learning to the job.Comfortable working in a fast-paced, multi-client environment with ability to apply various client specific business processes to individual service request situations.Skilled in gathering information, accurately assessing issues, and assigning levels of priority. Effective probing and problem-solving skills.Excellent organizational, coordination, and documentation skills with the ability to multi-task and meet deadlines.Creative, self-starter with critical thinking skills and ability to work both independently and contribute to the team.Professional appearance, communication style and disposition.Proficiency in computer applications including Microsoft Office and strong keyboarding skills.Benefits of Working with Millian Aire and BGISCompetitive SalaryHealth, life, and disability benefits package7 paid holidays – New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Day after Thanksgiving, and ChristmasCorporate perks through ADP401K plan with employer matchTechnical training and development opportunitiesGrowth and relocation opportunitiesOur company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.