Customer Service Representative (CSR)

Job Title

This position requires an individual who can provide exceptional customer service according to G&M corporate standards and instruction from management. Someone who has the ability to multitask and is comfortable working as part of a team to create an overall friendly, safe and clean environment for both customers and employees.

Essential Duties & Responsibilities

Take measures to preserve the safety of employees and all others in the work location. Conduct sales transactions accurately and quickly. Enter all transactions into the register, accept payments and account for all funds.

• Operate POS (cash register and fuel console) precisely and accurately handle money and other types of payment received for product sold.
• Perform the following service transactions in accordance with company policy: credit card transactions, manufacturer coupon redemption, vendor check-in, alcohol, tobacco and lottery sales, and fast food sales.
• Check identification for alcohol, tobacco and lottery products according to company policy.
• Actively participate in all sales promotions and other campaigns. Practice suggestive selling and build customer relations. Be aware of sales goals and performance against those goals.
• Review and adhere to all city, county, state, and federal laws affecting store operations.
• Maintain a neat personal appearance and wear company uniform and name tag at all times.
• Preparation of hot food items in accordance with current procedures as designated by Store Manager. This may include preparing food, brewing fresh coffee, maintaining condiment bar, monitoring fresh food availability, and other duties assigned by the Store Manager.
• Ensure that the store is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition. Maintain a neat and clean store inside and out.
• Sweep floors and spot mop as well as clean mop water as needed and before changing shifts.
• Wipe down Fuel Delivery area using orange safety vest and cones; wipe down pumps and change outside water/trash when needed.
• Ensure restroom is spot checked often and restocked when needed.
• Perform regular cleaning of counter surfaces, store equipment, trash (inside and out), floors and all other duties as assigned by Store Manager while using appropriate cleaning/safety equipment.
• Front Face Cooler and Hydrazone as well as dust merchandise.
• Clean all station windows.
• Straighten and organize backroom supplies and equipment as needed.
• Receive product deliveries from vendors: move, sort, and stack cases using proper lift techniques.
• Stock shelves with new merchandise, this includes Front face cooler, Hydrazone and entire store as needed.
• Wipe down all counters, food warmers, microwaves and keep all trays clean (No liquid).
• Re-stock merchandise as needed to ensure no holes or sparse shelves.
• Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation.
• Perform regular cleaning of counter surfaces, store equipment, empty trash and check restrooms as needed.
• Follow company policy on robbery/violence prevention and safety. Review and adhere to store safety/emergency procedures critical telephone numbers and incident reporting forms and protocol e.g. MySupport. Participate in all store sales building, customer service, and team-building activities.
• Live and exemplify G&Ms Core Values.

When working a Barista shift, act as back up to cashier, conduct sales transactions accurately and quickly. Enter all transactions into the register, accept payments and account for all funds by operating POS (cash register and fuel console), precisely and accurately handle money and other types of payment received for product sold.

• Conduct daily inspections of perishable products to check code dates (freshness) and proper rotation.
• Brew fresh coffee every 2 hours (set timers), maintaining condiment bar, monitoring fresh food availability; ensuring food totes are full at all time with next product thawing.
• When working the night shift as 3rd shift, clean drains, sweep and mop entire floor as well as clean mop water as needed and before changing shifts.
• Deep clean restroom; sock and clean walls and floor. Completely clean and fill all machines, including hot food warmer and conventional oven, creamer machine, fountain machine, coffee pots etc.
• Prepare for the morning rush by ensuring fresh coffee is brewed as well as creamer machine is clean and restocked.
• No matter the shift, an employee must be prepared to perform all other duties as assigned by Store Manager.

Qualifications/Requirements

• A high school diploma or GED equivalent.
• Excellent computer skills / competency in PDI Enterprise POS (evaluation required).
• Excellent customer service skills.
• Excellent interpersonal skills.
• Ability to learn simple tasks quickly and work with little or no supervision.
• Basic math skills.
• Food Handlers Permit, if required by store/county.
• Ability to communicate (verbally and in writing) in English.
• Have open availability to work all shifts as needed at home store and other stores within district when the need arises.

Physical Demands & Work Environment

• Work is performed in a Retail environment.
• Must be able to stand and/or walk for entire shift.
• Ability to lift and/or carry up to 50 pounds from ground to waist level.
• Ability to bend at waist with some twisting during workday.
• Ability to work with arms bent all day.
• Ability to stoop, kneel, and/or crouch while working.
• Ability to push and pull with arms up to a force of 20 pounds (i.e. utilizing a hand truck).
• Ability to grasp, reach and manipulate objects with hands throughout workday; requires hand-eye coordination and may require bilateral coordination of hands.