Epic Willow Principal Trainer

Job Description

Job Description

Description:

ABOUT US

At e4health, we Empower Better Health. The e4health Team is on a relentless mission to care for those teams who care for others. We bring our passion, ingenuity, and expertise to every engagement. In joining our Team, we want your help to provide our customers with powerful solutions in the pursuit of quality, integrity, clinical and financial value across healthcare.

Our People make the difference. Serving more than 400 hospitals and health systems nationwide for nearly two decades, e4health provides solutions to tackle the toughest problems in healthcare with unmatched technology, mid-revenue cycle, and operational expertise. e4health solutions streamline clinical, financial, and health information data and workflows, optimize coding, quality, and clinical documentation integrity processes, and address health IT operational challenges to deliver material results for healthcare organizations across the country. Learn more about us at

JOB SUMMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The Epic Willow Principal Trainer serves as the primary instructional designer and training environment builder for the organization's Epic Willow pharmacy application. This role is responsible for achieving an in-depth understanding of pharmacy software modules, hospital policies, and operational workflows to create tailored learning pathways for clinical and non-clinical users.
• The Principal Trainer develops environment and, manages the Epic Master Training (MST) environment, and manages the Credentialed Trainer (CT) program to support go-lives, upgrades, and optimization initiatives.

KEY RESPONSIBILITIES:

Curriculum & Content Development

• Design and develop comprehensive training programs and learning pathways tailored to various pharmacy roles (Inpatient, Ambulatory, and Technicians) using adult learning principles
• Create instructional materials, including structured lesson plans, training manuals, quick-start guides, tip sheets, and interactive e-learning modules
• Review and update curriculum regularly to ensure training documentation matches current system build and actual clinical workflows

Training Environment Management

• Build, configure, and maintain the Epic Master Training (MST) environment to ensure it accurately mirrors the live production environment
• Refresh and test patient data within the training environment, creating simulated clinical and medication-dispensing scenarios
• Troubleshoot complex environment issues and rebuild training patients or records following system upgrades or code fixes.

Program Leadership & Execution

• Lead and manage the Credentialed Trainer (CT) program, including training, mentoring, and evaluating CTs to ensure classroom instruction quality
• Coordinate training schedules and course logistics alongside training leadership and application project managers
• Conduct high-level training classes for super-users, pharmacy managers, and provider groups as necessary

Collaboration & System Optimization

• Partner with Epic Willow Application Analysts to understand system design changes and identify areas where end-user competence can be improved
• Analyze end-user performance data and support tickets to design targeted refresher courses or workflow optimizations
• Participate in system upgrade reviews, testing new application enhancements and developing implementation training planS

REQUIRED QUALIFICATIONS:

• Bachelor's Degree required, or equivalent combination of education and related experience
• Minimum of Three (3) years' experience in Epic Principle Trainer Experience/Expertise
• Certifications – Required - Willow Inpatient Principal Trainer; Willow Ambulatory Principal Trainer - Training Environment Build (TED)
• Preferred Additional Experience - Willow Inventory - Specialty Pharmacy - Articulate for eLearning development
• Familiarity with using key project management tools and disciplines
• Strong communication and follow-up skills
• Ability to effectively manage human and financial projects
• Previous consulting experience highly desired

KEY SUCCESS ATTRIBUTES:

• Integrity, passion, and ethics are required
• Demonstrates strong collaboration skills
• Has strong analytic and problem-solving abilities and techniques
• Exhibit consistent initiative with strong drive for results and success
• Demonstrate commitment to a team environment?
• Well-developed written, verbal, and presentation communication skills including deep listening and attention to detail
• Ability to self-motivate and self-direct
• Possess strong time management and organizational skills
• Commitment and adherence to company Core Values

CORE COMPETENCIES:

• High level of integrity & ethical judgement
• Communication
• Consistency and Reliability
• Meeting Standards

401(k) ELIGIBILITY

e4health offers a retirement benefits package including 401(k) with company match.

• Full-time employees will be eligible to contribute to a 401(k)-retirement account after successfully completing 90 days of employment.
• Part-time employees will be eligible to contribute to a 401(k)-retirement account after completing 250 hours of worktime.

The items listed below pertain to Employees working FT hours

BENEFITS:

We offer an excellent salary, full benefits package including 401(k) with company match, medical, dental, vision, life, short/long term disability insurance, and PTO policy.

PHYSICAL DEMANDS OF THE ESSENTIAL FUNCTIONS:

Sitting, talking, hearing and near vision are required over 90% of the time. Feeling is required over 90% of the time and reaching is required about 50% of the time. The ability to travel to field sites may be required up to 15% of the time.

WORKING CONDITIONS WHILE PERFORMING ESSENTIAL FUNCTIONS:

Over 90% of the time is spent indoors, with protection from weather conditions. Exposure to noise levels that may be distracting or uncomfortable is present in only unusual situations.

e4health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

At our organization, we believe in the principles of pay transparency to foster a fair and equitable workplace for all employees. In alignment with this commitment, we openly communicate salary ranges, bonus structures, and additional financial benefits associated with each position. We believe that transparency in compensation not only promotes trust and accountability but also helps mitigate wage gaps and biases. By providing clear and comprehensive information about compensation in our job descriptions, we aim to create a transparent and inclusive environment where all employees feel valued and respected. Join us in building a culture of fairness and transparency as we strive for excellence together.