Account Executive, Group Ticketing

Job Title: Account Executive, Group Ticketing

Department: Ticketing

Reports to: Director, Group Ticketing

Job Summary

The Account Executive, Group Ticketing role focuses on generating new business through group ticket initiatives, maintaining excellent customer service, and creating lasting relationships through calls, meetings, and networking events. Responsibilities include engaging with the Cincinnati corporate community, developing strategies to strengthen connections in the Youth Soccer community, and assisting with the coordination of on-field experiences.

What You’ll Do:

• Generate new sales revenue through prospecting, cold calling, and in-person appointments
• Maintain a 60-80 call per day volume as well as an aggressive meetings schedule
• Responsible for the growth of existing relationships to maximize client spend and generate repeat business
• Assist with the creation, development, and implementation of new concepts designed to generate new sales revenue streams
• Set appointments with key decision makers in the community to assess the opportunity to develop and grow opportunities
• Renew and up-sell existing group sales customers year-over-year
• Meet and exceed weekly, monthly, and yearly sales goals
• Proactively seek new leads through referrals, networking, and prospecting businesses
• Maintain accurate and detailed records of all current clients and prospects within a CRM system
• Provide superior customer service to clients and prospects both in-person and over the phone
• Execute group sales fan experience packages on gamedays
• Collaborate other departments on growth of youth Soccer affiliate program
• Ability to work weekends and holidays as required by FCC game schedule and group sales events
• Perform other job-related duties as assigned
• Build new relationships in the Cincinnati region corporate community and establish strategy for continued engagement in Youth Soccer community

What You’ll Bring:

• High school diploma required, Bachelor’s degree or equivalent education preferred
• Proven record of sales and/or customer service experience required
• Strong computer skills including proficiency in Microsoft Office Suite
• Ability to work outside of regular business hours including but not limited to weekends and holidays as required by the FCC game schedule, special events, and projects

What You’ll Need:

• Ability to develop productive and effective relationships both internally and externally
• Excellent verbal and written communication skills
• Excellent sales and customer service skills with proven negotiation skills
• Excellent organizational skills and attention to detail
• Strong ability to multi-task in a fast-paced working environment
• Strong team philosophy; proven ability to work positively, collaboratively and professionally within a team and across an organization

Culture & Philosophy

• In the FC Cincinnati Sales and Service department, everything we do is guided by three principles: attitude, effort, and results.
• Attitude: How you show up every day. It’s the positivity, professionalism, and willingness to learn that sets the tone not just for you, but for the entire team .
• Effort: The work you put in. It’s making the extra call, staying disciplined, and doing the little things that add up to big results. Effort is completely within your control.
• Results: This is a results-driven business. The numbers don’t lie, and our success is measured by how we perform together.
• Attitude, effort, and results define how we work, grow, and succeed together. We’re looking for team members who bring positivity, dedication, and a results-driven mindset every day.

Why You’ll Love FCC:

• Generous paid time off and holiday time
• Option for one work from home day per week (by department and schedule)
• Medical, Dental, Vision, Life Insurance, 401k plan with company match
• Short-Term & Long-Term Disability Insurance
• Maternity & Paternity Leave and Family Building Benefit
• Employee Assistance Program and free subscription to the Calm App
• Discount off merchandise in the FCC team store
• Community volunteer opportunities
• Professional development and frequent team building opportunities
• Employee recognition programs and referral programs
• Opportunity for complimentary staff tickets to home FC Cincinnati matches

About FCC

Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. After achieving significant growth and success in the United Soccer League, the team joined MLS in 2019. FCC won the 2023 Supporters’ Shield – the annual award given to the team with the most points in the regular season – and clinched a spot in the 2023 MLS Playoffs for the second straight year. With a diverse ownership group with strong ties to Cincinnati, the club strives to unite the community both on and off the pitch through FCC Foundation, and its dedication to improving the lives of children through soccer and those in the West End Community . FC Cincinnati are committed to ongoing growth and recognizing the vital importance of company culture. The club’s DNA code, created by the staff for the staff, is actively implemented every day. FCC have been recognized locally and nationally as one of Sports Business Journal’s Best Places to Work in Sports 2023, named to the Honor List as one of “75 Great Sports Companies to Call Home.”; on the Business Courier’s Fast 55 as one of Greater Cincinnati’s fastest growing private companies; and named to The Enquirer’s Top Workplaces 2024.

Learn More!

TQL Stadium: learn more

Mercy Health Training Center: learn more

MLS NextPro: learn more

FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.