Client Concierge Specialist

Delivering high-touch, white-glove service, the remote Client Concierge Specialist will manage member inquiries regarding benefits, claims, and provider navigation while ensuring a seamless healthcare experience. Key responsibilities: Serve as the primary point of contact for inbound calls, emails, and digital inquiries from members and providers Assist members with benefits education, eligibility verification, and claims inquiries while providing tailored solutions Research and resolve complex issues related to claims, billing, and coverage, ensuring timely communication with stakeholders Required qualifications: High school diploma or equivalent; Associate's or Bachelor's degree preferred 2+ years of experience in customer service or call center roles within healthcare, insurance, or TPA environments Familiarity with claims processing and benefits eligibility systems Experience with CRM systems or customer support platforms preferred Solid working knowledge of standard computer applications including MS Word, Excel, Outlook, and PowerPoint