Senior Platform Manager - eCommerce

Description

We are seeking a Senior Platform Manager to own and scale the platform capabilities that power ASUS B2B2C business. This role sits at the core of our platform strategy, enabling service integration, and features configuration. You will define and build the foundational systems that allow ASUS to efficiently launch and support SMB partners spanning eligibility infrastructure, APIs, onboarding tooling, and admin experiences. You will also act as the orchestrator for partner launches, ensuring alignment across Platform, Activation, and Engagement teams.

This is a highly cross-functional role at the intersection of platform, consultant, CTO, financing, leasing service integrations. Success in this role requires strong systems thinking, technical fluency, and the ability to balance partner needs with scalable platform design.

Essential Duties and Responsibilities:


As a Senior Platform Manager, B2B Platform & Integrations, you will be responsible for a variety of tasks crucial to the success of the ASUS Product team. Your day-to-day responsibilities will include:

• Platform Strategy & Roadmap: Own the product strategy and roadmap for the B2B partner platform, integrations, and new projects.
• Platform Systems Ownership: Define and evolve core platform systems, including eligibility infrastructure, APIs (eligibility, reporting).
• Cross-Team Collaboration: Partner closely with IT, PM, accounting, logistics, design, 3rd Party, HQ team and service teams to ensure platform capabilities meet B2B needs. Required work time in the evening due to communication with HQ team.
• Membership program: Creates and manages ongoing loyalty program management, including roadmap updates, prioritization, and sequencing to support business goals. Execute strategies across the member lifecycle acquisition, engagement, retention, and reactivation.
• CRM Integration & Analysis: Work closely with the CRM team to develop, test, and optimize loyalty messaging and communication flows, ensuring the right message reaches the right member at the right tier stage.

Knowledge and Skills:

• Intermediate experience with Word, Excel, and PowerPoint
• Ability to multi-task and manage workflow priorities
• Confidence to speak in front of large groups or senior management
• Focused on taking the initiative to solve problems and create positive results
• Strong communication skills via email, phone, and face to face within ASUS and external partners
• Team player who is open to supporting other team members
• Proficient in English.

Required Qualifications:

Years of Education

• Bachelor's degree (B.A./B.S.) in business or related field

Work Experience

• 8-10 years of eCommerce account management or retail buying experience in the consumer electronics industry
• 8+ years of Product Management experience, with strong experience in platform, B2B2C Saas, APIs, or infrastructure products.
• Experience owning end-to-end delivery of complex, cross-functional initiatives or launches, with strong program management skills across timelines, dependencies, and execution.
• Proven track record of building and scaling platform capabilities or integration-heavy systems.
• Experience working closely with engineering teams on API design, data systems, or backend infrastructure.
• Strong systems thinking with the ability to design scalable, reusable solutions.
• Experience operating in cross-functional environments with multiple stakeholders and dependencies.
• Excellent communication and stakeholder management skills.
• Experience in consumer electronics, B2B2C or similar industry.
• Familiarity with eligibility systems, data integrations.
• Experience supporting B2B or other project onboarding workflows
• Exposure to admin tools, configuration systems, or platform UX
• A strategic mindset for defining and prioritizing a platform roadmap that aligns with broader company goals, while balancing internal and external customer needs.
• Exceptional communication and collaboration skills to effectively partner with engineering, design, and senior leadership. You can articulate complex technical topics to a wide range of audiences and build buy-in for your vision.

Working Conditions :

• Fremont, CA or conditionally approved remotely from home, with travel as needed.
• Ability to travel domestically- approximately 15-20%

$170,000 - $190,000 total package annually is the estimated pay range for this role working in California remote home office. The final amount will be determined based on qualifications & experience of the candidate relative to the role. Our employee comprehensive benefits include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k).

ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment.