Admin Assistant - Child Services

Job Description

Job Description

Type: Full Time

Location: Rockville, MD (National Capital Region)

Overtime Exempt: No

Reports to: ARMADA HQ

Security Clearance Required : Tier 4 Public Trust

Actual place of performance is to be determined by the Government; however, work is anticipated within the National Capital Region (NCR).

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ARMADA is seeking a detail-oriented Administrative Assistant - Child Services (DCS) to support the Department of Health and Human Services (HHS), Program Support Center (PSC), Real Estate, Logistics, and Operations (RLO), Intake, Suitability, and Badging Services (ISBS). This position provides administrative support to the Division of Child Services by managing resource mailboxes, coordinating case assignments, maintaining records, supporting fingerprint and Child Abuse & Neglect (CA/N) check operations, and ensuring timely responses to inquiries from Care Providers, Child Protective Services (CPS), and other stakeholders supporting child welfare programs.

Duties & Responsibilities:

• Administrative Assistant - Child Services personnel will receive emails via a resource mailbox regarding fingerprint result inquiries, fingerprint result requests, status updates, and general inquiries. Review each email and resolve or assign it to a team/individual for resolution.
• Apply knowledge of and expertise with Adobe, use of fingerprint result databases, case processing databases, SharePoint, fingerprint check results, and Government document review.
• Administrative Assistant - Child Services personnel will complete various duties as assigned to support DCS operation including reviewing documentation, assigning cases, replying from resource mailboxes, performing data entry, filing hardcopy case packets, preparing case packets for offsite archival, logging incoming mail (e.g., USPS, UPS, FEDEX), requesting monetary checks from their Contractor, etc.
• Review emails via a resource mailbox regarding Child Abuse & Neglect (CA/N) checks for U.S. States and Territories and CPS Registries. These inquiries include state-specific childcare check requests, result inquiries, and general inquiries. Review and resolve each inquiry or assign it to a team/individual for resolution.
• Administrative Assistant - Child Services personnel will apply knowledge of and expertise with Adobe, case processing databases, SharePoint, childcare check results, and Government document review.
• Demonstrate the ability to follow specific direction regarding fifty plus (50+) different procedures related to childcare checks.
• Administrative Assistant - Child Services personnel will process two hundred fifty-four (254) or more Fingerprint Check case email inquiries monthly utilizing program systems and applications to respond to or close out the necessary action within two (2) business days.
• Process five thousand two hundred sixty-two (5,262) or more Child Abuse & Neglect (CA/N) Check email inquiries monthly utilizing program systems and applications to respond to or close out the necessary action within two (2) business days.
• Administrative Assistant - Child Services personnel will organize and file one thousand eight hundred sixty (1,860) or more DCS hard copy files monthly.
• Administrative Assistant - Child Services personnel will request, track, and provide program staff up to four hundred seventeen (417) monetary checks from their vendor to execute payment to states for CA/N Checks that require physical payment via cut check.
• Other duties as assigned.

Knowledge, Skills and Abilities (KSAs):

• Ability to work effectively with Government leadership, technical personnel, and contractor staff.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail with the ability to accurately process high volumes of work.
• Proficiency with using Adobe, SharePoint, Microsoft Office Suite, and case management databases.

Minimum Education/Experience:

• Bachelor's Degree preferred, not required.
• Five (5) years of relevant experience managing programs and/or projects

Preferred Experience:

• Experience providing administrative support in a federal government or government contractor environment.
• Experience supporting child welfare, personnel security, background investigations, or case management programs.
• Experience managing shared resource mailboxes and responding to customer inquiries.
• Experience reviewing documentation for completeness and accuracy.
• Experience maintaining electronic and hardcopy case files.
• Experience coordinating with Care Providers, Child Protective Services (CPS), or other government stakeholders.
• Experience handling Personally Identifiable Information (PII) and other sensitive information.
• Ability to manage multiple priorities while meeting established performance metrics.

Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at

Disclaimer:

The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Must be able to successfully pass a background check, and pre-employment drug testing.  Job offers are contingent upon results of background check and drug testing.