Field Services Technician

Job DescriptionJob DescriptionJacksonville, FL | On-site | Full-time | Hydraulic Power SolutionsWhen a customer’s unit is down, they don’t want a ticket number. They want someone who knows the equipment and actually answers. This role exists to be that person — and to get every customer back up and running. Hydrolec has been building custom-engineered hydraulic power units since 1985. Nearly four decades in, we are still growing. We are a company with deep roots and aggressive goals. We are not looking for someone to close tickets. We are looking for someone to own the fix.Our Core Values Family First— We treat our customers the way we would treat our most valued family members. Genuine investment, honest communication, the courage to have hard conversations. It is not permissiveness. It is not softness. It is the standard of care that keeps great relationships intact for decades. Sky’s the Limit— We do not accept “we can’t” as a final answer. The best troubleshooters find creative paths forward, not reasons why something didn’t work. All Hands on Deck— No task is beneath you. When a customer has an issue, you own it, coordinate the solution, and close the loop. Every time. What Success Looks Like After 12 MonthsCustomers call us first when something goes wrong — most issues are resolved on the first callYou know the product cold — hydraulic circuit and control panel alikeDowntime is short — warranty claims, RMAs, and emergencies move fast; customers never follow up twiceThe knowledge base exists because you built it — common failure modes documented and usedInternal teams trust your field reports — recurring issues get fixed at the source What You Will Work OnBe the first call when a customer’s unit is down — own every case through resolutionTroubleshoot control panels (PLCs, relays, sensors, motors) and hydraulic circuits by phoneIdentify replacement parts from schematics and BOMs; quote and coordinate availabilityOwn warranty claims and RMAs end to endBuild the troubleshooting knowledge base; feed field issues back to EngineeringTravel to customer sites (15%+) for repairs, emergencies, and trainingProvide occasional after-hours support for customer emergencies on a best-effort basis Who You AreAn owner — you treat every customer issue as your responsibilityA diagnostician — you isolate root causes from incomplete informationOrganized and follow-through driven — nothing slips; commitments are keptCalm under pressure, a clear communicator, a hands-on learner What We Need3+ years troubleshooting commercial or industrial equipment in technical support, field service, or maintenanceStrong electrical troubleshooting (control panels, motor starters, VFDs, sensors) and hands-on PLC experience — reading ladder logic and modifying existing programs across platformsWilling to travel 15%+ with a valid driver’s license; hydraulic experience a strong plus — we will teach the right personWilling to work a 7:30 AM EST - 4 PM EST shift schedule