IT Service Specialist Intern - Summer 2027

POET Biofuels IT Support Specialist InternPOET Biofuels started as a supplier of bioethanol and has grown into a multi-commodity marketing and transportation company providing solutions in fuels, grains, and carbon dioxide markets.The IT Support Specialist team is the initial point of contact for all IT-related issues at POET Biofuels, and it is our job to meet our customers' needs by resolving issues as quickly and efficiently as possible. As an IT Support Specialist Intern, you will have the chance to work directly with our internal and external customers on a variety of issues and projects. Daily tasks include answering phone calls, responding to emails, documenting issues and processes, and completing tickets in a timely manner.This is an on-site role located in Wichita, KS. Responsibilities include:Troubleshoot and repair computer software and hardware such as desktops, laptops, telephones, printers, mobile phones/tablets, desk phones, video surveillance systems and video conferencing equipment.Manage internal requests for IT support issues or enhancements by prioritizing issues, communicating status to affected parties, and updating Help Desk trouble tickets in accordance with department metrics and standards.Inventory, configure, install, maintain, repair, upgrade, secure, and dispose of team member personal computing devices.Interacting with technical support team members from external organizations to troubleshoot and repair hardware, software, and telecommunications systems.Escalate server, network, compatibility, and design issues to the appropriate team member.Work with other team members to complete projects such as Wi-Fi upgrades, video surveillance system installations, server and networking upgrades, and telephone system upgrades.Limited network administration duties: resetting passwords, unlocking accounts, setting file permissions, updating and rebooting servers, server configuration, and maintenance responsibilities.Create and update documentation and asset/license tracking systemsSince we are all about teamwork and getting the job done, your skills may be put to a lot of other uses!The POET Never Satisfied Internship openings are for Summer 2027. We post Internships in early September with the intention of having interns selected by November 1st.Qualifications include:High school diploma or equivalent required.Junior or Senior-level student pursuing a bachelor's degree in business, technology, science or related degree.A good understanding of client/server, web architectures and object-oriented technologies and internet applicationsWorking knowledge of system development life cycle methodologies and Windows operating systemsExcellent communication skills and attention to detail.Excellent organization and time management skills with a sense of urgency that drives results.Knowledge of the basics of the Microsoft Office Suite and the ability to learn new programs.A successful candidate will have:High level of personal integrityInterpersonal skills – ability to effectively interact with individuals at all levels within/outside the organizationDemonstrated problem-solving and critical thinking skillsAbility to embrace and promote changeInnovative mindsetSelf-awareness in the face of uncertainty and the ability to think objectivelyAbility to work in a team environmentThe Wichita POET office is a fully open-concept design with no offices. This design is intended to promote open communication and collaboration.At POET, we encourage internal development and growth by allowing team members to carve their own path to success. Leaders support team members with the necessary resources to develop their skills, achieve goals, and create the most value. We believe in developing our team members to their highest potential and recognizing contributions that add value to the organization. Each new team member's position and compensation are carefully determined by considering their unique qualifications and skillset.Perks include:A multifaceted wellness program encompassing the whole person – mentally, physically, and spirituallyOn-site fitness centers or fitness reimbursementsSafety and cold-weather gear reimbursementsPOET is an Equal Opportunity Employer committed to maintaining a workplace free from discrimination and harassment. Employment decisions are based on qualifications, abilities, merit, and other legitimate business factors, without regard to any legally protected characteristic. This policy applies to all aspects of employment, including recruitment, hiring, compensation, benefits, working conditions, promotion, and termination.