Front Desk Administrator

Job Description

Job Description

Independence Foot & Ankle Associates an affiliate of Curalta Foot + Ankle, LLC , has an opportunity for a Full T ime The Front Desk Administrator  for our Lansdale, PA   office.  This role is in the office Monday- Friday.

The Front Desk Administrator (FDA) is the first and last person to interact with each visitor to a Curalta Foot & Ankle location. The FDA personifies our Above & Beyond approach to patient service and sets the tone for every appointment. They manage the front desk and handle any necessary administrative duties to create a welcoming environment for a better patient experience. 

Essential Functions, Job Duties & Responsibilities:

• Greet patients visiting the office upon arrival, as well as say goodbye at their departure 
• Be approachable and available to answer any questions and assist with completing the required forms 
• Register new patients into the EMR system with accuracy, completing the New Patient Registration form, inputting all patient demographic information correctly, confirming insurance eligibility, and scanning all documents into patient charts 
• Check-In returning patients in the EMR, confirming all necessary documentation is in place, including completing the Yearly Update Form 
• Check-Out patients on the EMR, including collecting necessary Copays, outstanding balances, and any cost of products sold in office, as well as obtaining any signatures required for products or services provided in the office, and scheduling follow-up appointments 
• Confirm patient appointments by phone, ensuring accuracy of all details including the Physician, timing and, if necessary, rescheduling accordingly 
• Answer and direct phone calls in a timely manner with a positive attitude, being sure to handle all queries with compassion and professionalism 
• Answer emails and voicemail messages as required, promptly and courteously 
• Scan and process additional paperwork into the patient EMR, as necessary 
• Comply strictly with OSHA (Occupational Safety and Health Administration) safety standards and HIPAA (Health Insurance Portability and Accountability) medical care regulations to guarantee the safety of our patients and security of their personal information 
• Run Daily Close reports, ensuring all transactions are registered in the EMR and balanced accordingly 
• Performs other related duties as assigned

Education & Experience:

• HS Diploma/GED equivalent required 
• 2+ years' experience in medical reception 

Skills and Abilities:

• Ability to multi-task and work in a dynamic environment. 
• Excellent time management and the ability to prioritize direct patient care.
• Calm, professional demeanor 
• Friendly, courteous, and service minded 
• Efficient, thorough, and detail-oriented 
• Team player with a focus on always improving the patient experience 

Physical Requirements:

• Prolonged periods of sitting or standing at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

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