Front Desk Customer Service

About the Role:

Join the dynamic team at Planet Fitness - PF Baseline Fitness in Stillwater, MN as a Front Desk Customer Service representative! Be the friendly face that welcomes our members and helps create a positive gym experience for everyone. If you have a passion for fitness and love helping others, this is the perfect opportunity for you!

Responsibilities:

• Greet and assist members and guests with a friendly and welcoming demeanor.
• Handle membership inquiries, sign-ups, and cancellations efficiently.
• Maintain cleanliness and organization of the front desk area.
• Manage phone calls and respond to emails in a timely manner.
• Provide information about gym services, classes, and promotions.
• Assist with administrative tasks and maintain accurate records.
• Promote a positive gym culture and encourage member engagement.
• Ensure compliance with all safety and health guidelines.

Requirements:

• High school diploma or equivalent; prior customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficient with computers and basic office software.
• Ability to work flexible hours, including evenings and weekends.
• Passion for fitness and promoting a healthy lifestyle.
• Ability to handle member concerns with professionalism and care.
• Team player with a positive attitude and strong work ethic.

About Us:

At Planet Fitness - PF Baseline Fitness, we have been dedicated to providing a welcoming and non-intimidating gym environment since our inception. Our members love us for our affordable memberships and top-notch facilities, while our employees appreciate the supportive culture and opportunities for growth. Join us and be part of a team that is committed to helping others achieve their fitness goals!

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best:  our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.