Help Desk Technician II

Description:
WHO WE ARE
Based in Plain City, Ohio, Select Sires Inc. is committed to enhancing the productivity and profitability of dairy and beef producers. Highly fertile semen and genetic consultation are provided by three farmer-owned and -controlled cooperatives domestically, while World Wide Sires, Ltd. delivers international service. As the industry leader, Select Sires Inc. supplies farmers and ranchers with the world's best genetics, services and programs.
SELECT SIRES, INC MISSION
With the highest integrity, maximize the productivity, profitability, and sustainability of livestock producers who feed the world.
SELECT SIRES, INC. CORE VALUES
Integrity | Dedication | Respect | Innovation
Select Sires, Inc. is currently seeking candidates to join our team as a Help Desk Technician (Level 2). This salaried, exempt position is at our Plain City, OH facility and reports to the Director of Technical Infrastructure and Cybersecurity.
POSITION SUMMARY
The Help Desk Technician is the first point of contact for employees who need IT help. The role answers calls, emails and tickets, resolves common hardware, software and account problems, and escalates more complex issues to Level 3 support or system and network administrators. Good service and clear communication matter as much as technical skill in this role.
Specific duties and responsibilities of a Help Desk Technician (Level 2) include, but are not limited to,
* Serve as an ambassador of Select Sires' Mission and Core Values, demonstrating professionalism, teamwork, and a commitment to animal well-being in every task.
* Resolve tickets escalated from Level 1 and find root causes for recurring problems.
* Troubleshoot complex Windows, Microsoft 365 and business application issues.
* Manage user accounts, groups and permissions in Active Directory.
* Build, image and deploy computers and mobile devices with Intune, Autopilot or similar tools.
* Push software, updates and security policies through endpoint management tools.
* Support VPN, remote access, Wi-Fi and basic network connectivity problems.
* Administer shared mailboxes, distribution lists, Teams and SharePoint permissions.
* Support conference rooms, phones and other office technology.
* Coach Level 1 technicians and review their tickets for quality.
* Write and maintain knowledge base articles and support procedures.
* Escalate server, network and security issues to administrators with clear documentation.
* Travel to company sites for hands-on support and equipment rollouts as needed.
* Take part in the after-hours support rotation.
A Help Desk Technician (Level 2) 's work schedule is Monday through Friday, 8:00 AM - 4:30PM. Work schedules and duties are subject to change to meet departmental needs.
WHY JOIN SELECT SIRES?
At Select Sires, you'll be part of a team-oriented, supportive workplace where employees are encouraged to take ownership of their careers and grow both personally and professionally. We take pride in fostering a culture where people feel valued, empowered, and inspired to contribute their best.
What We Offer:
* Competitive compensation and flexible benefits are designed to support your health, financial security, and overall well-being.
* Professional development opportunities, including mentoring programs, on-the-job learning, and both internal and external training designed to help you expand your skills.
* Clear pathways for advancement through intentional career planning and growth opportunities.
* A culture built on excellence, commitment to customer success, and the highest ethical standards.
* A meaningful focus on work/life balance, ensuring you can thrive at work and at home.
* A community-driven mindset, with Select Sires proudly contributing to and participating in local organizations, events, and initiatives.
Requirements:
REQUIRED SKILLS AND ABILITIES OF A HELP DESK TECHNICIAN (LEVEL 2):
* 3 to 4 years of IT support experience, including at least 1 year at Level 1.
* Strong troubleshooting skills with Windows 11 and Microsoft 365.
* Experience with Active Directory user and group management.
* Experience with an endpoint management tool.
* Working knowledge of networking basics: TCP/IP, DNS, DHCP, Wi-Fi and VPN.
* Clear communication with non-technical users and the ability to coach other technicians.
PREFERRED SKILLS AND ABILITIES OF A HELP DESK TECHNICIAN (LEVEL 2):
* CompTIA A+; Network+, Security+ or Microsoft 365 Endpoint Administrator Associate is a plus.
* Basic PowerShell scripting is a plus.
REQUIRED EDUCATION AND EXPERIENCE OF A HELP DESK TECHNICIAN (LEVEL 2):
* Associate degree in information technology or a related field, or equivalent work experience.
PHYSICAL REQUIREMENTS OF A HELP DESK TECHNICIAN (LEVEL 2):
* Valid driver's license and ability to lift and carry equipment up to 50 pounds.
DISCLAIMER
The job description is not intended to cover or describe all tasks, duties, and responsibilities the employee may be required to be asked to perform. Select Sires retains the right to change or add new tasks, duties, and responsibilities to the employee at any time, with or without notice.
WORK AUTHORIZATION
Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required to verify employment eligibility within three business days of the first day of employment.
AAP/EEO STATEMENT
Select Sires, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Select Sires, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Select Sires, Inc. expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Select Sires, Inc.'s employees to perform their job duties may result in discipline up to and including termination.
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