Account Manager I

At Capital, we know that a building is only as strong as the materials it’s made of. And we also know that a company is only as strong as the employees who keep it running. Because of this, we value more than just delivering the best products. We value investing in the best people.At Capital, we have over 75 years of success behind us, but we need innovative and dedicated employees to take us into the future. When you join the Capital team, you’re empowered to succeed, encouraged to grow, and rewarded for your hard work.Position Summary: We are currently looking for an Account Manager for our Portland Branch. This position oversees the management of customer accounts; services customers by selling products, fielding questions, and resolving customer’s issues. Services existing accounts and also establishes new accounts.Key CompetenciesBuilding Collaborative RelationshipsInnovation / CreativityAdaptabilityDeveloping Self & OthersPrincipal Accountabilities & Deliverables for Account ManagerSell/market Company products and services using all communication methods provided and within the parameters set by the CompanyQuote and negotiate product prices on behalf of the Company to customers, using independent judgment and discretion based on knowledge of current market conditions and other factorsReceive customer questions, concerns and complaints and exercise judgment and discretion to resolve them on behalf of the CompanyCollect and disperse information relevant to the customer’s and company’s needs and use that information to provide superior customer serviceContinually analyze customer base and manage according to the best return on time investedActively participate in strategic planning and annual budgeting by accountComplete training courses, classes and seminars as assignedMaintain on-going product knowledge meetings for your customersPerform product maintenance through cycle counts as necessary for specialty item inventoryPerform other work related duties as assigned by your supervisor and be flexible and adaptable to changes that will occur during the course of employmentEducation / Experience and SkillsTypically requires a Bachelor's degree in Business or related fieldUnderstanding or knowledge of lumber industry and the company products and servicesAbility to model the Capital values and to provide innovative solutionsAbility to effectively communicate, motivate and engage commitment of customers and team membersAbility to drive and be accountable for results in a fast paced environmentAbility to multi-task and have multiple projects going simultaneouslyA strong sense of urgency for goal achievementResults focused with ability to make quick decisions to changing conditionsStrong follow-up is necessary on tasks to ensure proper resultsDetail-oriented with ability to handle details quickly, correctly and efficientlyAbilitiesMust be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workdayMust be able stoop, kneel, crouch, or crawl 5% or less of the workdayMust be able to talk, see, hear, concentrate, think, learn and reason for all of the workdayMust be able to sit and walk or otherwise move around for prolonged periods of time throughout the workdayMust be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workdayWork EnvironmentWork is performed indoors in a climate controlled environmentOur BenefitsWe are in the people business, we just happen to sell lumber... so you can have GREAT BENEFITS!Paid Time Off (Sick, Vacation, Volunteer Time Off)9 Paid HolidaysMedical, Dental, and Vision InsuranceTeleDocBest DoctorsCompany Paid Life and Disability InsurancePet Insurance401(k) Plan with Match PercentageEmployee Assistance ProgramHearing ServicesTuition ReimbursementSmart DollarWellness Program through Vitality with program completion incentive towards medical premium #J-18808-Ljbffr