Enrollment Services Specialist

Position Title Enrollment Service Specialist Pay Rate $26.16 - $27.00 Position Type Support Position Summary The Enrollment Service Specialist supports enrollment services’ strategic and daily operations by serving as the front‑line customer service representative, assisting all visitors, parents, prospective students, and current students. The role aids in enrollment activities, including helping students complete applications and forms both in person and online, answering the college’s phones, and responding to student needs throughout the enrollment process. The Specialist works at the Monroe Center and Main Campus locations and supports the college’s enrollment, retention, and completion initiatives. Essential Duties and Responsibilities Provide excellent front‑line customer service, actively listening, critical thinking, and multi‑tasking to respond appropriately to diverse groups of people. Answer questions through face‑to‑face, telephone, email, text, and chat. Use multiple software tools to manage customer flow and track interactions, including the yearly Welcome Center Form. Resolve issues and guide students through self‑service systems such as PeopleSoft, Navigate, myFCC, and Blackboard. Research resources, collect data, communicate with departments, review documents, and ensure all required information is included. Maintain data confidentiality and comply with FERPA; scan completed documents and link them into Perceptive Content. Assist students with enrollment‑related forms, requests, and documentation and route materials to appropriate departments. Ensure the Welcome Center is fully set up and ready to assist students. Engage with students daily and create weekly engagement programs to foster student involvement. Administer Photo ID cards and parking passes to current students. Check TV content display daily to ensure that events and information displayed on TVs are accurate and up to date. Fill and update catalogs on the Main and Monroe campuses weekly or whenever emptied. Maintain an accurate and updated inventory of the Welcome Center in Shared OneNote. Clean and sanitize all areas of the Welcome Center between student interactions to maintain a clean and safe environment. Create Canva flyers or display flyers on TVs to highlight campus events. Maintain a monthly calendar of all campus events and keep students informed and engaged. Inform supervisor of any complaints or issues that arise, whether in person, on the phone, or on the website. Use AI‑supported tools; candidates should be comfortable learning and using artificial intelligence in their daily work. Perform other duties as the direct supervisor assigns. Required Minimum Qualifications Some college coursework or an associate degree. Two (2) years of experience in a front‑line customer service position or administrative duties. Working knowledge of the Microsoft Office Suite. Working knowledge of a language other than English (Spanish preferred). Desired Qualifications Associate degree or higher. Experience working at a higher education institution. Experience using a student information system. Work Schedule Variable, Monday – Friday, 8:30 AM – 6:30 PM. Non‑Discrimination Statement Frederick Community College is committed to the principles of equal opportunity and strictly prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment. Application Process All applications and required documents must be submitted online. Covers letters may be addressed to the Search Committee and should briefly address your qualifications as related to the requirements of this position. A full list of FCC benefits can be found at . To ensure best consideration, applications should be received by June 19, 2026. Review of applications after this date is not guaranteed. Required Documents Resume/CV Cover Letter Office location: 7932 Opossumtown Pike Frederick, MD 21702 View phone number on click.appcast.io Information regarding the FCC Privacy Policy can be found at . #J-18808-Ljbffr Frederick Community College